Head of Capacity Management

Location: Bristol/Edinburgh 

This is a hybrid position primarily based in either Bristol or Edinburgh. We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working. 

We give you a world of potential

Computershare has an exciting opportunity for a permanent Head of Capacity Management to join our Computershare Technology Services team, as part of our Global Chief Technology Officer (CTO) group.

Our vision is to leverage our global network, specialised technology, local and global financial markets expertise and unsurpassed service levels to keep Computershare at the forefront of the industry.

As the perfect partner for organisations seeking consolidated tailored solutions and superior service, we constantly strive to widen the gap in quality between us and our competitors.

A role you will love  

As the Head of Capacity Management, you’ll be accountable for overseeing and optimizing the capacity planning/management for both infrastructure and applications within the technology department. This role is pivotal in ensuring that the company's IT resources are effectively aligned with business demands, delivering scalable, reliable, and cost-efficient solutions.

The role holder will be responsible for leading a small scale team who analyse capacity usage data, generate reports and provide insight on future forecasting across the infrastructure and application estate, working closely with other technical operational and engineering functions within the technology department.

Other key responsibilities include:

• Analysing and forecasting future capacity needs based on business growth, usage trends, and technological advancements.
• Overseeing capacity planning for servers, storage, networking, database, licences and other infrastructure components.
• Analysing capacity usage data and present findings to senior management.
• Use data-driven insights to recommend and implement changes to improve capacity utilization and efficiency.
• Identify potential capacity-related risks and develop mitigation strategies to prevent performance issues or service disruptions.
   

What will you bring to the role?

The role requires an excellent understanding of work routines and procedures used to support successful adherence to ITIL aligned service policies. The role will be managing, defining, leading and implementing technical and operational capacity management procedures, which require advanced knowledge and awareness on how to apply them.

We are looking for you to hold prior experience of leading technical capacity management functions in a financial services organisation, experience leading Global teams would also be advantageous.

Other skills & experience include:

• Management of Opex cost centres -  both FTEs and supplier Opex cost.
• Business planning experience and the ability to forecast cost for budget cycles.
• Excellent communication skills both written and verbal, with the ability to keep reports updated on strategic initiatives by means of written updates, stand up Town Halls and presentations.
• Knowledge of service governance processes and the ability to understand risk to services.
• ITIL knowledge and experience of working within ITIL aligned organisations.

If you have experience of operating in a Leadership role with significant experience of managing teams that are dispersed geographically, apply today!

Rewards designed for you 

Flexible work to help you find the best balance between work and lifestyle. 

Health and wellbeing rewards that can be tailored to support you and your family. 

Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.   

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future. 

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careers-handbook.