IT Analyst

Your New Role

We have a fantastic opportunity for an IT Analyst to join Amey’s most successful and high-profile contracts, delivering secure IT services to a major UK Central Government department in Whitehall, London. This is a permanent, Full-time role.

The purpose of the role is to work as part of a dedicated on-site team, providing system administration and 1st/2nd line support for a complex physical network and Microsoft Windows environment.

We actively encourage innovation, so this role will include evaluating and integrating new technology/equipment to improve our services.  Whilst a current security clearance isn’t a pre-requisite, you will be required to obtain and then retain DV clearance.

Keys skills required include excellent customer service, PC hardware and Microsoft software trouble shooting experience.

The standard hours of work are based on 37.5 hours, Monday – Friday.

Work-life balance and flexibility are key for our success. We empower our people to make choices that are right for them, with hybrid, part-time and flexible work patterns. And with a network of offices across the UK, we’re open to discussing working options that suit you.

You will be responsible for:

• First point of contact for customers seeking technical assistance over the phone, email and IT support portal.
• Responsible for handling support of service requests which relate to all technology including; workstations, servers, printers, networks, and vendor specific hardware and software
• Administration and troubleshooting of CAFM system
• Continuous monitoring and improvement of IT service
• Participate and assist in driving knowledge management
• Active Directory Administration, new user setups (User Accounts, O365 Mailboxes)
• Participate in the planning, execution, and delivery of IT projects
• Basic Administration of Microsoft SharePoint

We want to hear from you if you have:

• Background in providing IT support
• Windows 10 Administration & Support
• Good understanding of LAN/WAN/TCP/IP infrastructure
• Basic understanding of IT security best practices
• Ability and willingness to learn new applications and technologies
• Working knowledge Microsoft 365 and azure services
• Working knowledge of Microsoft Office suite
• Entry Level understanding of PRTG and its uses
• Experience in Virtual Environments – HyperV / VMWare
• Working knowledge of ITIL best practices
• Remote desktop support

What we can offer you

When you join us, we can offer flexibility, career development, a choice of benefits and support that help you through all life’s ups and downs. It’s the reason why Investors in People put us among the top 1% of employers and we have a competitive reward and benefits program

• Career Development - Exceptional development and progression plan
• Pension – Generous Pension scheme which we will contribute to
• Holidays - Minimum 24 days holiday + Bank Holidays
• Choices - Our flexible benefits scheme is tailored by you, including buying additional annual leave, cycle2work scheme, charity giving and gym membership
• Save with Amey - Our online voucher portal gives you access to thousands of discounts from leading retailers to help you save on shopping, days out, or nights in. It includes healthcare, free GP service, dental vouchers
• Social Value - You’ll get 2 Community Involvement Days each year to volunteer for a charity of your choice and further opportunities to support fundraising initiatives

We embrace difference and support individuals to work in ways that work best for them.

We are committed to working sustainably and by working in partnership with the communities we serve, so people and the planet are protected.

Who is Amey?

• We are at the heart of modern Britain, helping the economy to grow by designing, maintaining and transforming the nation’s strategic assets.
• Our 11,000 people are behind the critical services the country relies on every day.
• Our unique engineering and operations experience, together with data driven insight from our consulting business, delivers better results for our clients.
• We are trusted partners of Government – both national and local – managing assets and complex projects that are vital to the sustainable growth of the country.

To find out more take a look at our website www.amey.co.uk