Head of Business Services

Head of Business Services
 Based at Manchester Airport
 Permanent role
 Flexible/Hybrid working for a better work/life balance
 We are proud to be a diverse employer, and we welcome candidates from all
backgrounds
Manchester Airports Group
At MAG we provide the airport facilities and travel services that people need to connect with
the world. As the largest UK owned airport operator, we serve over 60 million passengers a
year from Manchester, London Stansted, and East Midlands Airports. With over 270
destinations across the globe, our businesses not only bring people together but also
support the prosperity of the regions in which we operate. At MAG, we recognise creating a
first-class journey for our customers starts by creating a first-class career journey for our
colleagues and we are committed to building inclusive environments in which our people can
thrive. You’ll also have access to some great benefits including:
 Bonus scheme
 11% company contribution pension
 Car allowance
 Private medical scheme
 25 days holiday plus bank holidays
 Free parking
 Subsidised public transport
 Huge range of company discounts
 2 volunteering days per year
 Free Virtual GP service, available 24 hours a day, 7 days a week
 Care Concierge service
The Role
Business Services is the central hub of the CIO Department, responsible for the smooth
running of the CIO function – managing and overseeing all key governance meetings as well
as delivering CIO inputs into MAG’s wider critical corporate governance meetings, on time
and to an appropriate level of quality. This Head of CIO Business Services role has a direct
reporting line into the PMO Director responsible for the Office of the CIO function and
working alongside 3 other Heads of roles which include, Head of Technology Change PMO,
Head of Strategic Change PMO and Head of Demand Management. This role is a critical
role in the Office of the CIO function and, whilst your direct reporting line will be to the PMO
Director, you’ll provide support to, and interact directly with, the Chief Information Officer
(CIO) and the CIO Technology Leadership Team on a routine basis as well as managing
close relationships with the wider CIO teams. You’ll contribute to the smooth running of the
CIO ensuring that the function is meeting its overall performance targets and business plan
commitments (including cost, revenue, people and customer goals), via effective monitoring,
tracking, reporting and analysis. You’ll also be responsible for developing and maintaining
effective relationships with key stakeholders across MAG (Risk, Compliance, Finance,
People, Audit). You and your team will gather, analyse and present the evidence on the
current status, risk profile, finance position, assurance, business continuity and overall
performance of the CIO function, working alongside the other 3 Heads of roles in the OCIO.
You’ll also work with Group Corporate Comms to plan & co-ordinate all internal
communications to the CIO Department, arranging communications and using different
methods to reach your target audience, as well as organising and supporting Leadership
Events, All Staff calls & events You’ll play a key role in assessing the learning &

C2 -
Internal

development needs of the department, reviewing job families and career paths to support
the various professions in the CIO, growing & developing our people to become high
performing teams & working towards the CIO vision to become the world’s most intelligent
airports.
What will make you successful in this role?
You’ll have a minimum of 5 years’ experience working in a similar projects/programmes
related role and in leading and developing high performing teams of analysts, matrix
managing a wide range of teams and SMEs to achieve business outcomes. You’ll also have
demonstrable experience in owning and embedding robust processes to identify, track and
manage KPIs in a comparable industry. You’ll have experience of working with industry
leading portfolio management tools (PPM) and increasing adoption and exploiting
opportunities and to make recommendations based on associated key performance
indicators. You’ll have excellent senior stakeholder management and influencing skills, being
able to find the balance between collaboration and holding people to account if standards
are not met. You’ll have excellent project and time management skills, as well as effective
communication skills at all levels, including verbal discussion, report writing and adapting
your approach to meet the needs of a range of different audiences; high level presentation
skills, including the ability to convert complex data into an easily digestible format alongside
a strong working knowledge of Excel and PowerPoint. You will have a sound understanding
of learning & development needs across various professions in Service Delivery & Project
Delivery, and ability to create career paths & journeys using in house & 3 rd party training
methods.