BMC is looking for a Lead System Administrator to join our amazing team!In this role, you will be a part of a team of system administrators, responsible for providing Windows, Linux, AWS, Kubernetes, Docker & Virtualization support on VMware & Cloud technology. You will maintain and support all OS platform, Private, and public cloud deployment.Here is how, through this exciting role, YOU will contribute to BMC's and your own success:* Develop, configure, and maintain ITSM workflows, modules, and integrations.* Implement automation and AI/ML-driven solutions (chatbots, predictive service management, workflow optimization) to improve service outcomes.* Partner with stakeholders to gather requirements, design scalable solutions, and deliver enhancements.* Ensure ITIL-aligned processes (Incident, Problem, Change, Request, Knowledge) are effectively supported and optimized.* Provide advanced technical support for ITSM platforms, including complex troubleshooting, root cause analysis, and resolution of high-priority issues.* Collaborate with operations teams to ensure platform reliability, performance tuning, and proactive monitoring.* Integrate ITSM platforms with enterprise applications, monitoring tools, and cloud services.* Mentor junior team members and contribute to development best practices.* Stay updated on emerging ITSM, AI, and automation trends to propose innovative solutions.
hackajob is partnering with BMC Software to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.
