We are looking for a Lead Monitoring Engineer to take ownership of our enterprise-widemonitoring and observability platforms. In this role, you’ll lead the design, implementation, andoptimization of monitoring solutions using BMC Helix Operations Management (BHOM) andPrometheus across a large-scale, global SaaS environment.You’ll work at the intersection of infrastructure, DevOps, and operations — driving initiatives thatimprove visibility, reliability, and performance for our critical business systems. This is anopportunity to shape how monitoring and AIOps are implemented across the organization.Here is how, through this exciting role, YOU will contribute to BMC's and your own success:Monitoring Strategy & Architecture• Define and execute a comprehensive monitoring and observability strategy for hybrid and cloudenvironments.• Design and deploy scalable monitoring frameworks using BHOM and Prometheus.• Enhance observability through AIOps, enabling proactive detection and resolution of systemanomalies.System Administration & Optimization• Manage and maintain monitoring tools for high availability and performance.• Establish intelligent alerting and visualization practices to minimize false positives.• Continuously evolve monitoring coverage, dashboards, and data integrations.Leadership & Collaboration• Lead and mentor a team of monitoring engineers and administrators.• Partner closely with DevOps, SRE, and application teams to embed observability bestpractices into CI/CD pipelines.• Drive automation and standardization for monitoring configurations and operational workflows.Reporting & Insights• Build executive-level dashboards and reports highlighting system health, performance trends,and key reliability metrics.• Maintain clear documentation and knowledge repositories for all monitoring configurations andprocedures.
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