Internal Support Engineer

Internal Support Engineer
Edenred PayTech
Hybrid – Swindon, Wiltshire
Up to £33,000 + 5% Annual Bonus and Benefits

Reporting to – Internal Support Manager

We are now hiring an Internal Support Engineer to Edenred PayTech, to specifically service our brand new London, Paddington offices.

 Due to significant growth in 2023, we now need to scale our IT Support functionality to support the London office, but also service the wider business, working alongside an internal support team of 4, and a wider team of 7.

Working from a ticket system (Jira), you will provide 2nd line support either remotely using emails or Teams, or in-person when on-site.

What you will be doing:

• Second-line support – remotely by email, Teams, and in person – using the Jira ticketing system 
• Taking ownership of an issue up to the point of resolution or escalation 
• Act as an escalation point for other engineers 
• Installation, Updating and troubleshooting Windows Server 2008 - 2019 
• Configure and deploy staff laptops 
• Responsible for continually updating Jira job notes and confluence support documentation 
• Following helpdesk procedures and policies 
• Ordering, recording, configuring, and distributing peripherals 
• Ensuring that the Service Level Agreements (SLA) are always adhered to 
• Remaining up to date with the latest technologies and platforms 
• Other duties may include disposal of old equipment and administration of various supplier portals.  
• Assist with the auditing of software and hardware, as well as helping with Company related IT projects 
   

What we want from you:

• 3 - 5 years’ experience working in IT Support role 
• Microsoft Windows Server 2008 – 2019 Installation, Updating & Troubleshooting skills 
• Server administration (for example: Active Directory, DHCP, DNS, and Group Policy) 
• VMware vSphere (or other Virtualisation Experience) 
• Microsoft Windows 10 – General knowledge, Installation & Troubleshooting skills 
• Hands-on Windows desktop support building PCs and fixing operating system/driver/software issues. 
• Knowledge of all recent versions of Microsoft Office including 365 and Microsoft Teams 
• Knowledge of Network / Internet connectivity 
• Knowledge of Antivirus Software 
• Ability to work independently and be an integral part of the team 

Desirable:

• Office 365 and Exchange administration. 
• Kaspersky Antivirus Software 
• Jira / Confluence 
• SCCM  
• Remote Desktop Services (RDS) 
• PowerShell Scripting 
• Linux Exposure  

Why Edenred PayTech?  

We are a subsidiary of the Edenred group a Mastercard Principal Member, and an FCA Electronic Money Institution, offering a range of cutting-edge services including Payment Processing, UK and SEPA banking solutions, BIN sponsorship, and eWallet provisions.

We work with various clients across Challenger Banking (Monese, Tide, Anytime, and more), Corporate Benefits (Fuel cards, restaurant tickets), and Retail and Travel services (Sainsbury’s, TUI, Argos).

As an Edenred employee, you will get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fast-paced and innovative business.

What you will get:

25 days annual leave plus Bank Holidays, with an additional 5 days at 5 years’ service, and 1 day a year up to 35 days in total

Hybrid working environment

Income protection

Life insurance (4x salary)

Wellbeing Employee Assistance Program (extended access to family members)

Employee discount shopping platform

Digital learning platform

Complimentary fruit and other ‘in-office’ snacks & and refreshments

Volunteering programme

Social events

Pension Scheme – employer 6% with minimum employee contribution 3%

Discretionary bonus scheme based on company and personal performance

Holiday trading scheme (buy or sell up to 5 days)

Medical & international travel cover (leisure and action sports)

Monthly gym allowance

Employee referral bonus scheme

Season ticket loan

Cycle to Work scheme

Diversity:

Edenred UK and PPS are proud to be an equal opportunity employer. We will not discriminate against any applicant or employee based on age, race, colour, creed, religion, sex, sexual orientation, gender, gender identity or expression, national origin, citizenship, marital status or civil partnership/union status, disability, pregnancy, genetic information, or any other basis prohibited by applicable country or local laws.

Recruitment:

Edenred PayTech and Payment Solutions maintain a strict preferred supplier list (PSL), which is managed centrally by our Talent Acquisition Lead. The PSL is reviewed on a yearly basis, and we will not accept unsolicited CVs submitted from any supplier outside of the PSL. If an unsolicited CV is subsequently hired, we will not accept liability for any fees incurred. We ask you refrain from contacting our hiring managers directly with profiles, and all requests for engagement are made to our careers email.