giffgaff location: Uxbridge
We'd ideally like you in our giffgaff hub once a month for face time, but we are very flexible and can consider candidates who need to be more home based.
The Role:
Join us as a Mid-level Data Scientist, focusing on Product Analytics within the wider Data Science team. In this critical role, you’ll apply your expertise in designing, analysing, and interpreting experiments to drive product development and enhance user experiences. You’ll work directly and day-to-day with Product teams to develop hypotheses based on in-depth analysis, set up effective tests, and guide the implementation of findings to maximise their impact on our business strategies, focusing on member retention, acquisition, and overall satisfaction.
The Team:
The core mission of the Data Science Team is to deliver advanced data analytics and machine learning solutions to help the business make timely decisions and deliver technology innovations, contributing to retention, acquisition and member experience goals. The team works horizontally with all areas of the business and has a strong technology focus to deliver Machine Learning and AI solutions into our products.
Who are we?
Do you want to join a telecoms company that’s up to good? At giffgaff we do mobile differently. We call out the bad and find a better way. We’re laser-focused on flexibility, value and mutual good. And we’re so proud to be a certified B Corp. This means we've joined a network of more than 1,000 UK companies, who want to make a positive impact on people and the planet. Working at giffgaff is something you could be proud of too.
You’ll get the best of both worlds, the energy and fast pace of giffgaff, plus all the benefits that come with being part of our parent company, Virgin Media O2. Our business model is unique. We work with our members (our customers) to understand their needs in all areas of the business. We love this highly collaborative approach. Over the past few years our member base has grown steadily, and we’re still going. We’re always looking to acquire new members, and to do that we need the best people in our team.
Our bright and modern gaff is in Uxbridge, in leafy West London. But if commuting isn’t your favourite, most of our roles can be hybrid or work from home, or anywhere in between. If you like coming in, you’ll always find some office buddies. And if you like big occasions, we really bring the office to life monthly for our themed culture days. Plus all our giffgaffers come together at our legendary giffgaff summer, birthday and Christmas celebrations.
What we need from you:
- Robust experience in product analytics and experimentation, utilising data to drive product enhancements and innovations.
- Proficient in designing and managing A/B tests and other experimental designs, with a deep understanding of hypothesis testing and causal inference to inform business decisions.
- Experience with employing fundamental data science skills, including regression, survival analysis, segmentation, and appropriate application of machine learning techniques to solve complex problems in key business areas.
- Proven ability to build and manage end-to-end data pipelines, working closely with Data Engineering and other stakeholders to develop instrumentation and define dimensional models that support business processes.
- Capability to create actionable KPIs and production-quality dashboards, along with conducting deep dives into data that lead to strategic insights and scalable data products.
- Experience influencing product and program decisions through data-driven insights, partnering closely with Product, Engineering, and business leadership.
- Strong collaboration skills, working closely with cross-functional teams to translate data-driven insights into actionable product improvements.
- Technical expertise in SQL and Python, capable of handling complex data analysis and building scalable data products and dashboards.
- Ability to thrive in a dynamic environment, effectively managing multiple projects and adapting to changing priorities.
- Excellent communication and data visualisation skills, adept at crafting clear narratives to convey complex information to various stakeholders.
Our commitment to equity, diversity and inclusion
At giffgaff we want to challenge the old way of doing things. People, and the way they work, define our culture and we encourage everyone to bring their whole selves to the gaff. That's why we believe in creating an equitable, fairer, more inclusive business that champions different ideas and perspectives. We may be sort-of-small but we're big on that caring, sharing thing & strive to create a supportive culture.
As a lean organisation, our team is built of a diverse, spirited range of people who are multi-skilled, highly motivated and flexible.
In return for your outstanding efforts, you'll be rewarded with a competitive salary and excellent benefits. We believe that hard work should be supported and recognised.
If this sounds like you, we’d love to hear from you.
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