.Net Software Engineering Team Lead - Customer Onboarding

TL;DR

We are looking for a software engineering team lead with credible hands-on experience building a high-frequency ETL/Data transfer-focused software product/system.

Someone who's a natural leader with a strong technical background, thrives in fast-paced, innovative environments and is passionate about mentoring and inspiring their team. As team lead, you will be driving a key strategic mission for us, critical to our global growth ambitions.

Who we are

We’re Henry Schein One. An international tech company with a mission to build SaaS products that make people smile. We’re innovators, relentless in our pursuit for customer success and constantly pushing the boundaries of the possible.

Our journey is rooted in innovation and propelled by growth. From launching one of the world’s first dental practice software platforms, to being acquired by the Henry Schein Group (NASDAQ), and recently acquiring the cloud start-up Dentally in 2020. Today we’re the global dominator in our space, blending the financial resource of our 2,000-person strong group company with the pace, innovation and scale-up culture that is Henry Schein One UK. Our talent-dense UK team of 250 serves customers across the UK, APAC and Canada and we’re growing.

Culture matters deeply to us.
We’ve been recognised as Sunday Times Best Places To Work employer for both 2023 and 2024 and we’re super proud of who we are. As an inclusive and forward-thinking company, we are committed to creating an environment that values diversity and flexibility and promotes equal opportunities for all individuals. 

The way we work

We are problem solvers, not ticket takers. We're not about following strict processes or micromanaging. We operate on trust and focus on making a real impact. Our teams are mission focused and presented with problems, supported by context and research to help them deliver valuable solutions. 

We are a continuous delivery focused group, shipping changes to production 100+ times per month. We plan our commitments on a quarterly basis and work in 6-week cycles that enable us to solve real problems for our users and their patients, while balancing technical debt, bugs, innovation and team growth. Our teams are directly responsible for making decisions that will improve oral care services for thousands of dental professionals and their patients, working closely with customers, product and design.

Importantly, we keep things simple. We build software that delivers value for our users whether they are our customers, employees or other stakeholders. We make small changes that deliver business value, we test these with our users and iterate on the feedback. We resist the urge to over-engineer our solutions. We let our users and the data tell us where we go next.

We believe in the following engineering values;

• We think big, but deliver small
• We win as a team
• We innovate through product enhancement, not chasing technological trends
• We harness the power of tech debt with intentionality
• Thoughtful coding is our guiding principle
• Quality is a collective responsibility
• We are all managers of one

Our tech and tools

• .NET, C#, Linq, Microsoft SQL Server
• Ruby, Ruby on Rails, Postgres
• AWS, Azure
• Azure DevOps, GitHub, Asana, Slite, Slack, New Relic

About you

• You're a natural leader with a strong technical background who thrives in fast-paced, innovative environments and is passionate about mentoring and inspiring their team.
• You're driven by providing solutions that make a difference to users.
• You're highly self-motivated and can work independently or partner closely with others on a project.
• You're excited about building high-quality products and want to own the product development lifecycle, starting with the right design and development principles.
• You have strong communication and interpersonal skills. You enjoy collaborating closely with customers, stakeholders and team members of all levels
• You enjoy solving problems and like to challenge yourself by building scalable and highly performant solutions.
• You care about the development of others and are driven to continuously improve your team and its individuals.
• You're able to positively and collaboratively influence decision making to improve practices within your team, department and stakeholder network.

What you’ll be working on

Our number one strategic aim is to improve the onboarding experience for our global customers. In your new role you'll be a key player, contributing to strategy, leading on technology and process changes that enable our customers to migrate their data onto our Dentally product platform with minimal disruption and friction. You will help eliminate time delay and enable customers to benefit from our products more quickly, more efficiently and with less human intervention. 

This will involve:

• Leading a mission focused team of remote software engineers
• Building, optimising and automating toolsets that extract, transform and load new customer data from complex source systems.
• Delivering innovative ideas to improve processes, realise efficiencies and increase velocity.
• Partnering with customers and stakeholders to deliver a seamless and delightful onboarding experience.
• Inspiring, motivating and coaching to enable the continuous development of individuals within your team
• Collaborating with senior engineering leaders across vision and strategy for your team and our products
• Empowering your team to achieve a high level of productivity and technical quality
• Developing relationships and working across the business to influence others in aiming for the best user experience possible.
• Working effectively with product managers, other engineers and business stakeholders on projects
• Communicating technical ideas and leading projects with a focus on solving real world business challenges in a global setting.
• Helping recruit and retain engineers to create a talent dense, high performing engineering team

Your technical skills

You are a talented engineer with experience spanning some of the below requirements

• 2 years+ experience within an engineering team lead position
• Senior-level full stack engineer with 5+ years of experience
• Strong at developing applications using .NET, C# and SQL
• Extensive SQL knowledge and the ability to write complex, performant database queries
• Recent experience of data migration and ETL practices
• Experience working with cloud computing platforms such as AWS or Azure

Our recruiting process

We try to make our process as simple as possible whilst giving you and us opportunities to learn about each other.

1. Intro call with our talent team 
2. Chat with Director of Software Engineering to review role and culture alignment
3. Interview with Engineering Team Lead peer group

After this, we aim to make a decision within 24 hours