2nd Line Support Analyst - SQL

2nd Line Support Analyst - SQL Job working remotely and in the Watford office as part of the growing support service team at EMIS.

Our Vision and Your Impact

Our vision is to be the leading provider of innovative healthcare technology that ultimately improves people’s lives. Are you interested in becoming part of that vision?

Working with our customers, we are leading the way in the delivery of patient centred, connected, digitally enabled health and care services. Our customers and partners are using our solutions in all health and care settings, from GP surgeries and community care to high street pharmacies, hospitals, clinics, not for profit organisations and specialist services. Ranked in the top five HealthTech organisations in the UK, we are committed to developing the next generation of healthcare technology that will truly make a difference.

Responsible for providing essential technology to 10,000 healthcare organisations across all major UK health sectors, we are looking for a 2nd Line Support Analyst to join our innovative support service department.

You will become part of the support service team that is responsible for offering support on technical issues to customers using EMIS Health software in an Acute NHS hospitals setting. This specific role will be supporting either our emergency department or medicines management products. The role is customer facing but the customers are system experts so you will be problem solving and mostly operating at a second line support level, managing issues through to resolution. You'll deliver exceptional customer service, empathising with our customers, keeping them informed of the status of their incident, whilst always focusing on delivering the best solutions. 

This is a shift based role between the hours of 8AM – 6PM, Monday to Friday. As a 2nd Line Support Analyst, you will work from the Watford office a couple days a week.

Who you’ll be

We want to make sure you’re set for success so the key skills we’re looking for in the role are below. We know not everyone ticks all the boxes and we’ll provide training on some of the areas if you’re the right person for the role.

• Enjoys problem solving and logical thinking
• A self-starter and can work on own initiative 
• Demonstrate good SQL skills
• Monitor Service now tickets and resolve or escalate as needed
• Experience with Microsoft SQL Server
• Customer service experience
• Contact centre, service desk or application support experience

What We’ll Give You

A fantastic opportunity for you to grow as a Customer Support Analyst in a fast-paced business that is at the forefront of health technology. As well as a competitive salary, you will also receive 25 days holiday plus 6% employer pension contribution, access to LinkedIn learning and other lifestyle discounts. To make sure you’re never out of pocket you will also join the health care cash plan that allows you to claim back medical, vision, and dental treatments, through to physio, reflexology, and much more, totalling over £2000 a year.