Job Description

Head of Product Management

Role Level: Head of Department

Document date: November 2024

Role details

Job purpose summary

The Head of Product leads and oversees the product management team within ScriptRunner. This role is responsible for driving the product strategy, ensuring it aligns with ScriptRunner’s overall business objectives. The Head of Product Management works closely with the engineering, marketing, UXD/R and data  teams to deliver innovative products that meet customer needs and drive growth. 

The role has a strong focus on team development and talent management. The Head of Product is responsible for supporting and guiding the product team with their managerial and personal development, as well as succession planning. The role is responsible for setting a culture of excellence and implementing product management best practice by being an expert in product management and driving product management execution. The role is expected to increase and improve knowledge sharing and collaboration across not only the teams in ScriptRunner, but also across The Adaptavist Group. The Head of Product Management also works closely with our key partners to create, build and maintain strong relationships with our key partners.

Key responsibilities and accountabilities

Duties include, but are not limited to:

Leadership & People Management

• Shaping the strategic direction for all products within the portfolio

• Facilitating the collaboration across The Adaptavist Group between your product aims and requirements to the broader business 

• Advising and delivering on new ways for teams to collaborate within your portfolio as a cohesive and productive unit

• Collaborating with the portfolio leadership to set overall direction and execution of product strategies 

• Building and maintaining close relationships close relationships with key partners

• Closely collaborating with Atlassian to implement and shape the future direction of mandated requirements 

• Creating an outcome-focused environment to empower teams to set their own product goals in line with the wider strategy 

• Shaping the team structure to support the desired architecture of the product portfolio and ensure future adaptability 

• Empowering managers to nurture and recruit for their teams effectively, building succession plans for key roles

Product Strategy

• Supporting the creation and execution of the overall product strategy

• Assisting in the growth of ScriptRunner by applying efficiencies,standards and product alignment

• Developing a deep understanding of each product’s role within the portfolio and how they collectively help the business achieve its desired goals.

• Helping Product Managers to accurately assess the life cycle stage of each product and identify the key requirements for progressing it to the next stage. 

• Ensuring the alignment of each product with the overarching strategy for ScriptRunner

• Optimising the investment allocation of each product by strategically expanding, reducing or reallocating resources to drive maximum impact.

Product Management &  Development

• Overseeing the entire product development lifecycle, from ideation to launch and post-launch support

• Delivering product management excellence across the team and driving through a deep understanding of product management practices

• Collaborating with cross-functional teams (engineering, design, marketing, etc.) to ensure smooth product delivery

• Prioritising features and managing the product backlog for the entire portfolio

• Making data-driven decisions to optimise product performance

Customer Experience

• Understanding and addressing customer needs and pain points

• Gathering and analysing user feedback to inform product improvements

• Ensuring a seamless and positive user experience across all product touchpoints

• Building strong relationships with customers and stakeholders

Person Specification

Role-specific skills, knowledge and experience

Essential

• Proven experience as Head of a product management function within a suite of products in an ecosystem landscape

• Proven track record of defining and delivering successful products

• Strong leadership, team management, and mentoring skills

• Excellent interpersonal skills, both written and verbal, enabling you to work across a range of functions, teams and seniority

• Deep understanding of agile methodologies, product development lifecycles and product discovery methodologies

• Experience with educating stakeholders

• Proven conflict resolution skills

• An ability to think innovatively and creatively

• Experience using data and insights to drive processual and cultural change

• Experience partnering, collaborating and building consensus with engineering, product, marketing, education, and customer success teams 

• Strategic thinking with the ability to transform ideas into executable plans with clear roles, responsibilities and measurable outcomes

• Analytical and data-driven approach to decision-making, with experience in metrics-driven product management.

Desirable

• Proven experience working with Senior Management and C-level stakeholders to deliver on programs of work

• Ability to travel to meet teams, attend industry events and clients

• Experience working with the Atlassian product suite or within the Atlassian ecosystem

• Experience within a fast-paced, fast-growth tech start-up environment