Social Security Scotland

Inclusive Communication

We are designing our services so that as many people as possible understand what we do and can communicate with us and access our service in the way they want to.

Our clients, staff and other people we work with understand information and express themselves in many different ways. We will remember this every time we communicate verbally, in writing or face-to-face.

We will ask people where, when and how they want to receive information and to communicate with us. We will offer the support they need to do this.

Social Security Scotland aims to be a leader in inclusive communication. We will ask people about their experience of dealing with us and we will make changes when needed.

Our Culture

Putting dignity, fairness and respect at the heart of everything we do, Social Security Scotland is a place where everyone will be welcomed and treated equally.

We aim to deliver our services in a clear, helpful and friendly way.

We want our colleagues to treat our clients as individuals and ensure that the support received is right for them.

We’re also doing everything we can to attract a diverse mix of people to work with us so that our workforce represents the Scotland we serve.

We need the right people with the right attitude to help us deliver. That is why we are looking for people from all walks of life who believe in delivering an excellent level of service. We provide the right training to ensure that our people have the skills and knowledge they need to do their jobs effectively.

Equal Opportunities

We want our workforce to be representative of the communities we serve. Like Scottish society, we want Social Security Scotland to be a workplace where people are welcomed and valued for the contribution they make.

We are committed to supporting flexible working and encouraging a diverse workforce across our headquarters in Dundee, our second base in Glasgow and our local services across the country.

We are committed to removing any barriers that there may be to people applying for our jobs.

There are a number of ways you can apply for our jobs. We can provide you with an application form in hard copy or braille or you can apply online on the Work for Scotland website or on our jobs site for customer service and management roles.

If you would like to speak with someone from our recruitment team, please send an email to recruitment@socialsecurity.gov.scot. Please include your contact details if you would like to request a call back from a member of the recruitment team.