Lead Technical Program Manager

JOB DESCRIPTION

Leverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment. 

As a Lead Technical Program Manager in Chase Consumer and Community Banking within Technology organization, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories is essential for developing innovative solutions, while simultaneously effectively managing resources, budgets, and high-performing teams. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.

Job responsibilities

• Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions
• Partner with stakeholders across Operations, Middle Office, Finance, Technology, and Senior Management to develop comprehensive business requirements, procedures, and processes. This includes leading project plan development, resource allocation, requirements management (elicitation, documentation, prioritization), process mapping, process design, procedure authoring, organizational design, and capacity planning.
• Employ a variety of techniques—such as interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, and workflow analysis—to elicit and define project or initiative requirements. Critically evaluate information from multiple sources, reconcile conflicting data, and distill high-level concepts into actionable details.

• Conduct thorough data collection, analysis, and synthesis to generate empirical insights that inform project decisions and optimize reporting. Translate complex data sets into clear, evidence-based recommendations for project improvement.

• Collaborate with business partners to design, implement, or re-engineer business processes and applications. Drive process improvements and system modifications that enhance operational efficiency and support business transformation. 

• Lead project planning and analysis activities, including the creation of detailed project plans, documentation of business requirements, identification and resolution of issues, and development of business and technical workflows. Ensure projects are delivered on time, within scope, and aligned with strategic objectives.

•  Support the overall coordination and management of programs, including tracking status, maintaining scorecards, and executing key project management functions. Prepare and deliver presentations, reports, and metrics to communicate progress and outcomes to stakeholders.

• Identify and mitigate risks, proactively addressing potential roadblocks and implementing contingency plans to maintain project and program momentum
• Champion the adoption of agile methodologies and technical solutions, fostering a culture of continuous learning and innovation within the team

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization
• Demonstrated expertise in end-to-end project management, including scoping, business case development, implementation, and change management.
• Exceptional communication and presentation skills, with the ability to engage and influence stakeholders at all levels, including senior management.
• Proficiency in Microsoft Office Suite, including advanced skills in Excel, Visio, and PowerPoint.
• Strong analytical and logical reasoning skills, with the ability to understand and dissect complex business processes.
• Highly organized, detail-oriented, and adept at managing multiple priorities in a fast-paced environment.
• Proven ability to analyze and resolve project-related issues, ensuring objectives are met and deliverables are achieved.
• Experience working with diverse stakeholder groups to elicit business requirements and drive consensus.
• Flexible and adaptable, with a demonstrated ability to meet tight deadlines and adjust to changing priorities.
• Progressive experience in project management and business analysis, ideally within a technology or financial services environment.

Preferred qualifications, capabilities, and skills

• Progressive experience in project management and business analysis, ideally within a technology or financial services environment.

ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.