Senior Business Analyst, Anti-Fraud Solutions

Description

As a Senior Business Analyst with the Anti-Fraud Analytics Business Operations team, you will lead the onboarding, training, and development of new Business Analysts and interns, ensuring a high-performing and knowledgeable team. You will manage work intake, prioritize assignments, and optimize resource allocation according to workload and capacity, serving as a central hub for team coordination. Your expertise in analytical tools like Power BI and project management platforms such as JIRA will empower you to develop dashboards, reports, and executive-ready presentations that communicate complex findings with clarity.

You will support high-visibility projects, partner with cross-functional teams, and drive process improvements that enhance employee experience, customer engagement, and business intelligence. Your role blends individual analytical contributions with leadership responsibilities, offering an opportunity to make a tangible impact across the organization.

Responsibilities

Key Responsibilities

• Lead onboarding, training, and development of new Business Analysts and interns.
• Review, prioritize, and assign incoming work across the team.
• Monitor workload, capacity, and work intake trends; adjust resource allocation as needed.
• Support complex or high‑visibility projects requiring structured analysis and documentation.
• Develop dashboards, reporting, and presentations using Power BI and similar tools.
• Create clear, executive‑ready PowerPoint materials and communications.
• Utilize JIRA and workflow tools to track work progress and team metrics.
• Partner across teams to support process improvement, employee experience, customer engagement, business intelligence, and product support initiatives within the Anti‑Fraud Analytics environment.

Qualifications

Required Skills & Qualifications

• 3+ years' experience in business analysis, operations, or project/program management.
• Strong organizational and prioritization skills.
• Ability to analyze data and provide clear insights and recommendations.
• Strong communication and presentation skills; ability to interact with senior leaders.
• Experience creating dashboards, reports, and structured PowerPoint presentations.

• Familiarity with project/workflow management tools such as JIRA and Power BI.

• Experience with operational analytics, data interpretation, or process improvement.
• Experience supporting cross-functional initiatives in product, customer, or employee experience.
• Insurance or fraud‑related industry experience or familiarity preferred.

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