Platform Support Engineer

The Whitespace Platform has been operating since August 2019. It is a truly digital platform used by brokers and underwriters in the London market to agree the terms of insurance contracts, including writing and signing lines and issuing endorsements.

The IT Ops & Transformation team plays a key role in pre and post implementation processes, compliance/governance and the development and delivery of cross-cutting transformation programmes leading to continuous improvement in service delivery and performance across the organization.

The Platform Support Engineer will have exposure to all aspects of the Platform. They will have responsibility for the monitoring of the Platform state, incident management, and ensuring compliance across all aspects of Platform operations. They will, working closely with the Planning, Design, Development, Testing and Infrastructure teams.

#LI-SD2  #LI-Hybrid

Responsibilities
Monitoring:

Ensuring that the Platform daily checks are carried out and remedial actions and/or incidents are raised as appropriate.
Be the first point of contact for any alerts and status notifications collected by the ITOM tools available to the role.
Improve and expand on the existing solutions in full compliance with best practice and data security principles
Incidents:

Ensuring that the Platform is running optimally and that any issues are being resolved in a timely fashion.
Provide technical support and assistance to the business.
Contribute to the resolution of IT Events, observing operational priority, impact and SLAs, in a timely manner, escalating where appropriate.
Helpdesk Ticket management and support using ITSM tools such as HappyFox or Zendesk
Recommend opportunities to improve the overall IT strategy.
Management and support for privileged account management and access controls.
Participates in audit and compliance requests
Take part in implementation and change control activities.
Deliver timely and appropriate communication to stakeholders and internal customers, providing acknowledgement and effective updates.
Participate in Service transition, ensuring readiness for projects moving to BAU.
Assist in documenting standard operating procedures for the group using Atlassian suite of products
Ensure that any risks are raised with senior management or via standard process.
Ensure that client’s data is secure and properly managed.
  Adhere to all company & regulatory policies and procedures as instructed.

Carry out all training provided to deadlines prescribed

Work with compliance on IT relevant areas such as Data Security and Financial Crime.

Execute the responsibilities of a company employee acting in a lawful and ethical manner in accordance with your contract of employment and company staff handbook.

Work with the function manager for their own professional development, including performance appraisal and identifying and meeting training needs to ensure competence and compliance with current regulations.

Any other duties commensurate to the grade of the role.

Strategic:

Recommend opportunities to improve the overall IT strategy.
Management and support for privileged account management and access controls.
Participates in audit and compliance requests
Take part in implementation and change control activities.
Deliver timely and appropriate communication to stakeholders and internal customers, providing acknowledgement and effective updates.
Participate in Service transition, ensuring readiness for projects moving to BAU.
Assist in documenting standard operating procedures for the group using Atlassian suite of products
Ensure that any risks are raised with senior management or via standard process.
Compliance:

Ensure that client’s data is secure and properly managed.
Adhere to all company & regulatory policies and procedures as instructed.

Carry out all training provided to deadlines prescribed

Work with compliance on IT relevant areas such as Data Security and Financial Crime.

Execute the responsibilities of a company employee acting in a lawful and ethical manner in accordance with your contract of employment and company staff handbook.

Work with the function manager for their own professional development, including performance appraisal and identifying and meeting training needs to ensure competence and compliance with current regulations.

Any other duties commensurate to the grade of the role.

Qualifications
Degree preferred but not essential.
Full training on in-house and industry specific systems is provided.
Excellent verbal and written communication skills.
Reliable and diligent.
Attention to detail is fundamental.
Organised and thorough.
Ability to effectively manage and prioritise high volume workload in a fast-paced environment.
Comfortable building and maintaining both internal and external relationships.
Interest in the analysis of complex systems.
Familiarity with NoSQL technologies, Couchbase preferred.
Understanding or experience of Insurance operations.
Ability to understand code, Python and bash are preferred.
Familiarity with Git and GitHub
Familiarity with Cloud providers (Azure, AWS).
Familiarity with Azure KQL.
Knowledge of Web Technologies.
About Us
For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.

At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed. 

For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland.  We value learning, caring and results and make inclusivity and diversity a top priority.  In addition to our Great Place to Work® Certification, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.

We’re 7,000 people strong.  We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.

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Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.

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