Manager, Agentic Sales Assistant Program

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Comcast is undertaking a major sales transformation, and three Manager, Agentic Sales Assistant Program roles will play a key part in delivering it. These positions support the launch of a new pillar within the Cross Channel Strategy organization, focused on building and executing an AI powered assisted sales enablement platform. The team is responsible for shaping the strategy, roadmap, and execution of this new capability, which will modernize assisted sales across 11 channels and support more than 30,000 sales agents. Because both the program and platform are newly created, these roles offer meaningful ownership, strong visibility, and the opportunity to help define how assisted sales work at scale. These roles are well suited for leaders who thrive in matrixed environments, enjoy building new capabilities from the ground up, and are motivated by turning strategy into execution that improves sales performance and customer outcomes. The work is highly collaborative, enterprise wide in impact, and will leave a lasting mark on how Comcast enables and supports its sales teams.

Job Description

About the Team

The Manager roles sit within the Cross‑Channel Strategy & Performance organization, which brings visibility, alignment, and execution discipline to how all sales channels achieve business objectives.

Training & Onboarding

Because the role and platform are new, onboarding is intentionally immersive and hands‑on:

• Introductions to the team, core values, and operating model
• Platform training focused on functionality and operational use
• Project shadowing during initial rollout phases
• Meetings with stakeholders across product, sales, enablement, and analytics
• Deep dives into the business case, roadmap, and platform capabilities

What You’ll Do

Lead Agent‑Assisted Sales Enablement Strategy & Execution

• Help shape and execute the roadmap for AI‑powered sales enablement capabilities
• Translate strategy into executable plans, phases, milestones, and priorities
• Partner closely with product, enablement, analytics, sales leaders, and vendor partners

Program & Platform Management

• Drive day‑to‑day program execution across multiple workstreams
• Establish governance, operating rhythms, and decision forums
• Manage dependencies, risks, and trade‑offs proactively
• Ensure the platform is operationalized effectively across channels

Cross‑Channel Leadership & Influence

• Build strong partnerships across 11 assisted sales channels
• Act as a connector between strategy, product, operations, and frontline sales
• Communicate clearly and confidently with senior leaders in a highly matrixed environment

Performance & Insight‑Driven Execution

• Consuming and translate business insights into action
• Track adoption, performance, and conversion impact
• Use analytical thinking to inform prioritization and continuous improvement

Sales Connection & Enablement

• Participate in ride‑a longs and working sessions with sales agents
• Maintain a strong understanding of how sales behaviors impact outcomes
• Ensure solutions are practical, usable, and drive frontline value

Skills Required

Successful candidates bring a strong blend of execution, influence, and sales acumen, operating with HIGH urgency and accountability.

• Program leadership: Ability to manage complex, cross‑functional initiatives from concept through execution
• Relationship builder: Proven ability to form strong partnerships across channels and stakeholder groups
• Executive communication: Comfortable presenting, influencing, and driving decisions at senior levels
• Operational excellence: Highly organized, disciplined, and detail‑oriented with a bias for action
• Analytical thinking: Skilled at pulling together data and insights to guide decisions and improve outcomes
• Business & financial acumen: Understands how initiatives drive conversion, performance, and value
• Sales enablement experience: Experience leading or supporting sales teams, contact center operations, or sales organizations
• Sales behavior insight: Baseline understanding of how agent behaviors influence customer and revenue outcomes

What Success Looks Like in the First 90 Days

By Day 90, a successful Manager will:

• Confidently use the platform independently
• Actively influence the product roadmap and channel phasing
• Own stakeholder relationships and operating cadences
• Produce and enhance project plans for implementation and execution
• Translate business insights into actionable decisions
• Establish strong team culture and governance practices
• Effectively support delivery across multiple assisted sales channels

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Program Management; Sales Enablement; Business Acumen; Ideation; Strategy Development; Analytical Thinking; Communication

Salary:

Pay Range: This job can be performed in Colorado with a Pay Range of $102,136.24 - $168,524.80

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years