JOB DESCRIPTIONJoin JPMorgan Chase as we transform customer experiences and drive innovation across all channels. Be part of a team that is redefining how we deliver value to our internal users through cutting-edge AI and knowledge management solutions. Help shape the future of banking by building products that empower our employees and enhance customer engagement.
As a Product Manager within the Machine Learning & intelligent ops team, you will define and execute the product roadmap for AI-driven solutions. You will collaborate with cross-functional teams to deliver scalable knowledge content and services tailored to various user personas and channels. You will play a pivotal role in driving transformation, ensuring alignment with business priorities, and delivering innovative offerings.
Job Responsibilities:
- Lead and/or groom a team of analyst who will work and help achieve the OKR’s of the Area Product through coordinating with different stakeholders to identify the opportunities for Data Science/Analytics which can drive relevant insights for Business.
- Provide a technical, consulting and domain leadership to a team of Business Analysts, Data Modelling, Data Engineers and Data Scientists with an aim of providing analytical solution.
- Develop and having exposure to building knowledge management platform using GenAI
- Lead the team on requirement gathering, data understanding, defining scope, building, and implementing solution.
- Leverage different Data Science (Machine Learning, Deep Learning and NLP) & Azure’s AI capabilities to build the solution and analytics strategy.
- Work with Data Engineering, Data Modelling, Cloud Admin and Power BI team to design an end-to-end solution
- Oversee the product area in Machine Learning / Artificial Intelligence to deliver knowledge content via APIs and services suitable to channel (contact center, voice, digital, branches), personalized by persona (agent, specialist, banker, advisor, customer)
- Execute the strategic knowledge management roadmap and continuously refine requirements to deliver collective knowledge services and capabilities to scale
Required Qualifications, capabilities and skills
- 10+ years of product management experience – including defining user experience needs, writing user stories, creating product value propositions, developing features and benefits and developing roadmaps.
- 5+ years of knowledge management, machine learning / artificial intelligence experience or similar Operations experience
- Strong leadership skills and experience working in agile/scrum teams is a must
- Ability to synthesize large amounts of information to inform decisions, gain buy-in, and drive work forward
- Ability to thrive in a fast-paced, innovative, collaborative and cross-functional environment
- Excellent strategic thinking, problem-solving for senior leaders and executives
- Excellent written and verbal communication skills: able to visualize and present facts, thoughts and ideas in a clear, concise and convincing manner to senior stakeholders
- Minimum BS / BTech or equivalent level of education required with additional qualification in AI & ML based tech and Cloud capabilities like Azure and AWS
ABOUT US JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
hackajob is partnering with JPMorganChase to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.
