Sr Lead Product Manager - Voice Cloudification Platforms

11/03/2025

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Responsibility for Voice Cloudification supporting the Lumen Cloud Communications product line.  Reports to the Sr Director of Product Management for Communications and collaborates with Engineering and Operations to ensure that growth-driving features and capabilities are prioritized for development and aligned with the cross-platform Lumen digital experience.  Works closely with AGT and Product Simplification on driving Cloudify Voice initiatives for migrations and roadmap.  Develops distribution strategy in a collaborative model with Lumen Sales & Marketing.  

Responsible for defining the strategy, developing and executing the product roadmap, ensuring financial discipline, and developing detailed market requirements based on Communications Platform challenges which can be addressed at scale through Lumen’s fabric interconnect platform. 

Focused on the customer experience with an ability to understand and translate market opportunities and customer needs into product requirements and product value messaging especially around modernizing communication services. .  Expert in communicating our product capabilities to both internal and external audiences via written and verbal presentations. 

The Main Responsibilities

• Leads and manages Voice cloudification efforts to high performance; sets goals, delegates work, holds owners of actions accountable, makes critical business decisions.
• Strong understanding for different customer segments, to which distribution strategy must be aligned – to include contracting standards, competitive landscape, market dynamics, points of differentiation, value proposition, and quote-to-cash processes.
• Understands and actively manages all the levers that impact financials including funnel, usage, opex, netex, capex, credits, pricing, churn, and company accounting practices – act as the general-manager of the Communications Platform Services business.
• Has a broad understanding of the technologies associated with information technology and network infrastructure including optical, switching, routing, peering, voice communications, security controls and data-center applications.
• Prepares and delivers executive level presentations that include Communications Platform Services performance and portfolio development asks grounded in financial justification and business cases.
• Monitors metrics for the business imperatives under management and champions development, organizational, and process improvements. Ensure course correction measures are in place when needed.
• Leads with open-mindedness and curiosity, aligned to the core “Lumen8” cultural behaviors: teamwork, trust, transparency, clarity, courage, customer obsession, growth mindset, and allyship

What We Look For in a Candidate

Bachelor's degree or equivalent education and 10+ years of relevant experience

• 8+ years of experience as a Product Manager in the telecom or technology industries
• Experience working with voice cloudification platforms
• Business Acumen: Must have an intermediate understanding of company financial measures and financial modeling
• Good organizational and “action accountability” management skills
• Ability to provide leadership across cross-functional teams
• Proactive and self-motivated – ability to drive projects and assignments
• Strong written and visual communication skills
• Required: Microsoft PowePoint andExcel 
• Ability to lead digital transformation of a business line
• Problem Solving: Advanced analytical skills. Must be able to work through complex issues with a methodical approach.  Must be able to understand and distill data into actionable items
• Ability to distill broad concepts and business strategies into structured product management/marketing plans
• Technical aptitude to understand product dynamics and recommend product enhancements
• Record of success and top-tier achievement in prior work and education experiences

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors

Location Based Pay Ranges:

$129,639 - $172,852 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$136,121 - $181,494 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$142,603 - $190,137 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process

Learn more about Lumen's:

• Benefits
• Bonus Structure 

#LI-Remote

What to Expect Next

Requisition #: 340386

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.