Senior Product Associate

JOB DESCRIPTION
Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.
As a Senior Product Associate in Credit Card Services, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.
 

Job responsibilities

• Engage with customers and business users to gather feedback, understand their pain points, and ensure the product meets their needs.
• Co-develop and execute the product vision, strategy, and roadmap for the Cobrand cards in alignment with company goals and market demands.
• Work closely with cross-functional teams in a matrix organization, including engineering, design, data, marketing, sales, and customer support, to deliver high-quality products and solutions to customers.
•  Collaborate and jointly develop the requirements and use cases with external partner teams and act as primary subject matter expert for Chase teams on those requirements. 
•  Drive the product development lifecycle based on Cobrand product roadmap, from ideation to launch, ensuring timely delivery and adherence to quality standards.
• Define and track key performance indicators (KPIs) to measure product success and drive continuous improvement.
• Ensure the Card platform complies with regulatory requirements and industry standards for security and data protection.

• Conduct market research and competitive analysis to identify opportunities, customer needs, and industry trends.

Required qualifications, capabilities, and skills

• Bachelor’s degree in Computer Science, or a equivalent engineering field. 
• 7+ years of product management experience
• Passion for understanding customer needs and delivering exceptional user experiences.
• Exceptional communication and interpersonal skills, with the ability to articulate complex concepts to both technical and non-technical stakeholders. Ability to influence and partner / collaborate to drive cross-functional teams without authority.
• Applying design thinking (client journey, UX / UI, moments of truth) and comfortable explaining target state  customer experiences to stakeholders and technology teams through wireframes and mockups. 
•  Excellent analytical and problem-solving skills, with the ability to make data-driven decisions. Ability to analyze opportunities & problems, recommend solutions, and communicate effectively & confidently (both verbal and written)
• Strong understanding of APIs, Business process automation,  payment processing, and card issuance technologies. Proven work experience on Digital web/mobile, API based applications on public cloud, Data analytics

Preferred qualifications, capabilities, and skills

 

• Proven ability to lead cross-functional teams and drive multiple projects simultaneously.
• Exposure in developing go-to-market strategies, including positioning,  release planning and promotional plans, in collaboration with the marketing team
• Preferably in Banking, Financial Services, Fintech or payment processors .
• Prior work experience in API definitions and design with a good understanding of modern software stack and database knowledge a plus
• MBA or advanced MS degree is a plus
   

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.