Operations Transformation - Executive Director

Elevate your career and harness your expertise to execute on our AI strategy and craft innovative solutions in a dynamic environment. Be the driving force in revolutionizing data insights and turning challenges into opportunities.

Lead the definition and execution of the AI strategy for Securities Services Operations, shaping the capability, accelerating value creation, and driving adoption at scale. You will translate operational challenges into AI-enabled solutions, orchestrate the data and workflow enablers required to deliver outcomes, and clearly articulate the vision and impact to internal stakeholders and clients.

• Execute on the multi‑year AI strategy for Securities Services Operations, prioritizing a pipeline of high‑impact use cases aligned to business goals and client needs.
• Identify and frame operational problems that can be reimagined with AI and link them to measurable value, OKRs, and target benefits.
• Ensure data and workflow readiness by partnering across Operations, Product Development, and Technology to improve data quality and availability, integrate with case management and APIs, and embed human‑in‑the‑loop controls.
• Lead discovery, PoCs, and MVPs through to scaled deployment; develop change management, training, and adoption plans to realize benefits at scale.
• Drive disciplined value management: business cases, funding, benefits tracking, KPI dashboards, and continuous improvement.
• Manage cross‑functional stakeholder relationships across Operations leadership, Applied AI/ML, Product Development, and Technology; convene forums and provide data‑driven updates.
• Serve as a client‑facing thought leader: articulate the AI vision and value proposition and showcase outcomes through demos and case studies.
• Build and mentor a small cross‑functional team or virtual network (product owners, process SMEs, change/adoption leads) to deliver the roadmap and embed new ways of working.

• 15+ years of experience in financial services across Operations, Technology, and/or analytics with a track record of leading large‑scale, data/AI‑enabled transformation.
• Demonstrated ability to translate operational challenges into AI‑enabled solution patterns and deliver scaled outcomes.
• Proven portfolio leadership: building business cases, securing funding, managing budgets and benefits, and governing multi‑workstream programs.
• Executive communication and storytelling—able to simplify complex topics, craft clear narratives, and present to senior leadership and clients.
• Bachelor’s degree in Engineering, Computer Science, or related fields.

• MBA or Master’s degree.
• Familiarity with process mining, task mining, business process modelling, case management.
• Certifications in Agile, project/program management, foundational AI/ML certificates.
• Experience in Securities Services such as fund accounting, custody, and middle office.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.