Deployment Technician (Tier 2)

Who We Are

Acumera is now Scale Computing! Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide. 

We’re a growing company looking for motivated professionals to join our team!

What We’re Looking For

The Deployment Technician is responsible for executing scheduled nightly installations and migrations for Acumera’s customers. This role ensures deployments are completed efficiently, accurately, and fully documented in coordination with the U.S. deployment and vendor teams.

Responsibilities

• Execute nightly installations and hardware migrations following Scale’s deployment SOPs.
• Communicate directly with field vendors and technicians to coordinate site activities.
• Validate network connectivity, VPN tunnel health, and device registration in our proprietary network management tool.
• Update all deployment tickets in JIRA with accurate time, activity, and completion notes.
• Report incomplete tasks or issues to the Senior Deployment Specialist for escalation.
• Participate in end-of-shift handoff documentation in Slack.
• Follow detailed checklists for each customer deployment type (restaurant, convenience store, retail locations)
• Ensure quality and consistency across every deployment.
• Support cross-training and peer mentoring to maintain team flexibility.   

Qualifications

• Associate degree or diploma in Networking, Information Systems, or equivalent experience.
• 2–3 years of experience in IT deployment, helpdesk, or NOC operations.
• Familiarity with network devices (routers, firewalls, switches) and structured cabling.
• Experience with Firewalls, JIRA, Confluence, and Network management tools preferred.
• Excellent attention to detail, communication, and documentation accuracy.
• Must be available for 7:00 AM – 4:00 PM IST overnight shift.

Perks and Benefits

Group medical insurance.

Casual dress code.

Hybrid Work schedule 

Paid company holidays.

Cab Facilities.

Fully stocked snacks at office.

Vibrant and Inclusive Workplace Atmosphere.

Flexible work environment and an opportunity to grow as we grow.

Scale Computing is an equal opportunity employer. The final candidates will be subject to a pre-employment background check.