Senior Associate, Design Program Manager

This position requires a proactive individual with strong organizational and problem-solving skills, and an ability to embrace experimentation and continuous improvement. As part of our commitment to innovation, you and the extended design team will be expected to actively explore and integrate AI tooling and enabled solutions into your workflows -- continually seeking opportunities to optimize processes and deliver impactful solutions.
As an Associate Design Program Manager in the Experience Design (XD) organization of the Commercial and Investment Bank (CIB), you will be a driving force behind the creation of exceptional user experiences for our products and services. By combining your expertise in design, program management, and product development, you will champion continuous improvement and oversee the successful delivery of complex programs at scale. You will also play a key role in identifying, piloting, and scaling new AI-powered tools and solutions to enhance efficiency, creativity, and innovation across our design processes.
Job Responsibilities:

• Facilitate program-level reporting, including status, impact, and financial updates, while managing risks and driving issue resolution.
• Oversee the delivery of your assigned portfolio or programs by partnering with design leads and product partners to translate roadmap needs into actionable plans, ensuring that resources are aligned with the highest priority strategic business initiatives. 
• Drive the adoption and evolution of the design system by collaborating with cross-functional teams and ensuring alignment with organizational goals and design standards.
• Work closely with design, product, and engineering teams to incorporate quality mechanisms throughout the product development lifecycle.
• Lead the design team's adoption and improvement of Agile practices by introducing ceremonies, promoting cross-functional collaboration, and advocating for Agile principles to boost efficiency and transparency.
• Develop, maintain, and share best practices, standard operating procedures, and templates for the portfolio and the broader team.
• Advocate for the role of design in product development by educating stakeholders and translating design deliverables into tangible business outcomes.

Required qualifications, capabilities, and skills 

• 5+ years of experience managing and scaling UX programs, as well as driving operational efforts.
• Experience with UX disciplines and user-centered development tools and methodologies. 
• Skilled in collaborating, building relationships, and communicating effectively with diverse stakeholders, including cross-functional partners, design leadership, and business teams.
• Enthusiastic about championing best practices for design teams and enhancing cross-functional collaboration.
• Proficient in Jira, Confluence, Figma and MS Office Suite. â€¨
• Demonstrated interest or experience in adopting emerging technologies, including AI tools, to improve design and operational processes.

• Strong facilitation, and project management skills.

Preferred qualifications, capabilities, and skills 

• Experience with the product development lifecycle. 
• Knowledge about the design industry and current trends.
• Professional qualification in Project Management or Agile/Scrum Certification.
• Familiarity with AI-powered design tooling is a plus.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.