JPMC Assistant, Product Associate

JOB DESCRIPTION

The Employee Experience (EX) Virtual Agent product team is expanding to build, scale, and run the core product capabilities for the Employee Assistant. We are in uncharted territory—there is no playbook for what we’re doing. In this associate-level product management role, you will support multiple workstreams and be exposed to all aspects of the product, including knowledge management, operations, change management, agentic workflows, and other major components of the program. We’re looking for someone comfortable with ambiguity, willing to learn, and ready to adapt as we go.

As an Associate, Product Management, you’ll be a hands-on contributor who helps connect feedback and performance data to meaningful product outcomes. You’ll partner closely with product managers, engineering, operations, risk, and change teams to help the Employee Assistant improve with each interaction. This is a high-impact, high-visibility role within the product team where you’ll roll up your sleeves and help wherever needed.

Job responsibilities 

• Support product managers across end-to-end workstreams to scale the Employee Assistant globally; help define requirements, write user stories, groom backlogs, and track dependencies

• Partner with operations and risk to monitor conversations for compliance, flag deviations from firm risk and control standards, and help update guardrails and runbooks

• Assist in designing, testing, and iterating agentic workflows and tooling integrations; contribute to prompt design, evaluation, and experiment plans

• Assist end-to-end QA and UAT execution for new features; log issues, track fixes, and validate releases

• Maintain clear documentation including PRDs, decision logs, workflow maps, runbooks, and onboarding guides

• Embrace ambiguity—learn quickly, jump in where needed, and help us build the playbook as we go

Required qualifications, capabilities, and skills 

• 3+ years of experience (or equivalent internships/projects) in product management, product operations, business analysis, or data analytics 

• Strong curiosity and ownership mindset; hard-working, detail-oriented generalist who digs into problems and sees them through

• Comfort with ambiguity and change; adaptable, resilient, and eager to learn in a fast-moving environment

• Analytical skills with the ability to work with data (Excel or similar); exposure to SQL or data visualization tools 

• Technical familiarity preferred but not required (APIs, JSON, logging/monitoring, scripting languages like Python, or version control)

• Exposure to conversational AI or chatbots is a plus (intents, NLU, prompt evaluation, RAG, guardrails) or strong willingness to learn

• Clear written and verbal communication; ability to collaborate cross-functionally and summarize complex topics simply

• Strong organizational and project management skills; able to manage multiple threads, drive follow-through, and keep stakeholders aligned

• Risk and control mindset with commitment to compliance and responsible AI practices

• Bachelor’s degree in a business, technical, or related field 

ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
Human Resources plays a critical role in driving the employee experience, shaping the firm’s culture and building a diverse and inclusive workforce. We are a strategic partner to the business — working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.