Lead Technical Program Manager - Customer Product Adoption

The Role

The Technical Program Manager is a critical role within the new Go To Market (GTM) and Customer Product Adoption team, reporting directly to the VP of GTM and Product Adoption. This role is responsible for overseeing the technical requirements of the GTM team to support bringing products or services to market. This role requires a blend of technical acumen, leadership skills, and business understanding to drive best-in-class GTM launches working on cross-functional teams to ensure on-time delivery of technical sales assets. The Technical Program Manager will ensure that all GTM programs are executed efficiently, effectively, and in alignment with Lumen’s strategic objectives. 

Work Location

This position has been designated as fully remote in the U.S.

The Main Responsibilities

• Collaborate with business and technology leaders to align GTM strategies with organizational goals. 
• Act as a liaison between technical and non-technical teams to drive clarity and alignment across the GTM process. 
• Analyzing existing GTM operations to identify technical blockers, bottlenecks and inefficiencies. 
• Design and implement process improvements to streamline workflows and increase productivity.  
• Partner with leadership and cross-functional partners to help design, shape, launch, and manage goals and annual roadmaps. 
• Support customer validation, market segmentation, and competitive technical analysis to refine GTM strategies. 
• Interface with leadership; act as a sounding board for improvements. 
• Building collateral for presentations and documenting technical program guides. 
• Producing accurate and timely reporting of program status throughout its life cycle. 
• Analyzing product roadmaps and technical program risks. 
• Facilitating meetings with stakeholders and decision makers. 
• Additional duties as required of the business.

What We Look For in a Candidate

• Minimum Bachelor’s Degree and 5+ years of related program operations management experience. 
• Proven experience in telecommunications industry, with experience as program manager 
• The ideal candidate will have a deep understanding of commercial strategy, enterprise product management, product marketing, and sales enablement. 
• Excellent collaboration and effective listening skills 
• Strong attention to detail and superior organizational skills 
• Proven ability to present information to various levels in organizations. 

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges:

$103,711 - $138,281 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$108,896 - $145,195 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$114,082 - $152,109 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.