Executive Director, Head of Product, Alternative Lending

Join Chase’s Connected Commerce Lending Innovation team and shape the future of consumer lending. Drive product launches, optimize in-market solutions, and lead end-to-end business performance in a fast-paced, customer-focused environment.

As an Executive Director leading product for the Alternative Lending team, you will help set the vision and strategy for products that will help meet the borrowing needs for millions of Chase customers. You will lead a high-impact team focused on delivering new products to market that create new customer experiences and scale them up while ensuring operational excellence. In this role, you will collaborate across business areas, influence outcomes, and see ideas come to life from concept to continuous improvement.  

Job Responsibilities: 

• Own multi‑year strategy, roadmap and execution for installment lending, incl. Chase Pay in 4 and future alternative lending products in partnership with cross-functional teams 

• Manage prioritization, high level requirements, quarterly and yearly planning with cross-domain stakeholders and peers  

• Own the core lending platform roadmap across customer journeys and optimize for multiple use cases as well as platform stability and resiliency  

• Collaborate across technology, operations, design, analytics, and other functional partners to deliver innovative and scalable lending solutions 

• Foster a team culture of ownership, data-driven decision making, humility, and business/customer impact 

Required Qualifications, Capabilities and Skills:  

• 10+ years of product management or product development experience, with significant experience in either lending, payments or retail financial services 

• Demonstrated leadership of high-performing product teams and complex cross-functional programs, with proven ability to influence and align senior stakeholders. 

• Strong knowledge of regulatory and compliance requirements in banking and demonstrated experience operating within robust risk and control frameworks. 

• Proven track record managing the end-to-end product development lifecycle for complex, large-scale initiatives across customer segments  

• Experience defining and managing OKRs/KPIs, building business cases, and delivering measurable business and platform health results  

• Strong analytical skills and data-driven decision-making; ability to translate insights into clear prioritization and execution plans  

• Exceptional verbal and written communication skills, with experience presenting to senior leadership and leading change management at scale  

• Experience working with Agile methodologies and tools, and partnering closely with technology, design, and analytics to deliver business outcomes and customer impact 

• A passion for pushing boundaries and questioning the status quo 

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting. 

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.