Global Banking Design UX Research - Vice President

JOB DESCRIPTION

As a Vice President of Experience Research at JPMorgan Chase, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep expertise in research methods and user experience design, you will develop and execute research strategies to uncover valuable insights into the wants, needs, and abilities of our clients and users. Your work will provide the foundation used to inform effective product and service designs across the firm. Finally, you will apply your advanced knowledge of quantitative and qualitative methods to critically analyze the effectiveness of our existing and future designs as you collaborate with cross-disciplinary teams.

Key Responsibilities

• Lead strategic UX research by identifying opportunities and gaps across product areas and foster product improvements and innovation
• Plan and manage resources for research projects; align with product timelines and long-term planning
• Advocate for user needs while considering business goals, success metrics, and downstream implications
• Collaborate with cross-functional teams to gather information on user needs and desires and create user testing scenarios to further refine the products/features
• Synthesize research findings into compelling artifacts to translate insights into actionable recommendations and drive product strategy
• Suggest improvements to research processes, document and collaborate with leadership to implement improvements, and boost efficiency in research operations
• Mentor and guide junior researchers and designers; foster a culture of continuous learning and knowledge sharing within the user experience design team

Required qualifications, skills, and capabilities 

• Bachelor's degree or higher in Interaction Design, User Experience (UX) Design, Service Design, Visual Design, Human-Computer Interaction (HCI), or related fields 
• 5+ years of work experience in the UX research field
• Samples of work demonstrating impactful studies (an online research portfolio or work sample links in résumé), especially on strategic UX research projects 
• Demonstrated knowledge of a range of quantitative and qualitative methods, with evidence of implementing findings that improved product or feature design
• Experience in designing and executing high-quality, complex research studies with an iterative mindset, with an ability to adapt study parameters to accommodate changing product design needs
• Demonstrated experience in collaborating with cross-functional teams to propel user-centric decision-making and inform product prioritization
• Ability to communicate and report research findings through artifacts and presentations 
• Deep understanding of the Design Thinking methodology
• Familiarity with UX research tools (UserTesting, Dscout, etc.) 
• Familiarity with financial domain and terminologies a plus

ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM
J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.
Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients—including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.