UX Design & Research Operations Manager

UX Design & Research Operations Manager - Parental Cover

We’re looking for a confident, resourceful and flexible Operations Manager to join our
multidisciplinary UX Design and Research team.
Our team is committed to simplifying the way UXDR works at Tesco. By enabling a culture of
high-performance, we can accelerate the strategic role design and research have in shaping our
products and services, ultimately increasing the value to our customers, colleagues, and Tesco.
And the outcome? Delightful and impactful experiences for over 12million digitally engaged
customers and over 300,000 colleagues. And business goals exceeded every time.
As a UX Design & Research Operations Manager, you’ll be instrumental in optimising how the
UXDR team works and the impact it has. You’ll provide operational support, enhancing
processes, tools, and platforms. And by and collaborating with leads, managers, and Heads of
Design, you’ll improve operational excellence.
Your focus will be supporting our Design System team by improving their operational practices,
driving adoption across UXDR, and enhancing satisfaction with the design system.
Working closely with the Design System Manager, Lead Designer, Product, and Engineering
teams, you’ll drive adoption of our design system. This will help unlock significant time and
resource savings, ensure user experience consistency, promote accessibility and foster cross-
functional collaboration.
Teamwork mixed with consistency and expert insight is the recipe for success. So, you’ll be
working with some of the finest UX and UI designers, researchers, UX writers, service designers,
data and analytics experts, product managers and developers.
Here’s a taste of what you can expect.
You’ll join a business that values your expertise, experience and insight. You’ll be a crucial part
of a dedicated team full of individuals from a diverse set of backgrounds who share your
determination and motivation. You'll enjoy a hybrid role that builds the perfect work/life balance,
helping you be yourself both professionally and personally. And a benefits package that’s more
than competitive.
About the role
As an Operations Manager at Tesco, you’ll:
 Provide hands-on tactical operational support to develop and implement efficient design
and research processes, frameworks, and ways of working.
 Maximise the operational capability, value, and impact of a market leading UX Design and
Research practice.
 Support the adoption and operationalisation of the Digital Design System (DDS).
 Collaborate with external vendors and internal teams to ensure timely delivery of services
and tools. Oversee licensing, access, and budgeting for design and research platforms.
 Work with partners to establish and streamline important usability metrics and ensure
their smooth integration throughout the organization.

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 Use data to assist in developing and implementing critical metrics to improve operational
efficiency and effectiveness of the UX research and design teams.
 Foster improved collaboration between design, product, and engineering teams. Break
down silos and enable a unified approach to design and engineering.
 Implement key continuous improvement and capability maturity initiatives to realise UXDR
strategy.
About you
To get this job, you’ll need:
 2+ years direct experience of user experience, service design or user research.
 2+ years design operations, project management or product management.
 A strong understanding of design systems and their implementation and experience
working with a design system team.
 Proven experience leading improvement programs, optimising operational processes, and
using metrics and data to guide decision-making.
 Practical experience in root cause analysis, prioritization methods, business process
analysis, and optimisation.
 Experience in resolving conflicts, facilitating discussions, and promoting collaboration and
problem-solving.
 The ability to collaborate effectively with cross-functional teams
 Familiarity with Lean/Agile and product management concepts, principles, and practices.
 Ability to work independently in a fast-paced environment, proactively tackle problems,
and navigate complexity to deliver valuable outcomes.
 Effective in working with a broad range of partners, including senior management, to
understand issues, share insights, and create alignment.
 A deep understanding of UX principles and standard methodologies.
 Proficiency in design and project management tools (e.g. Figma, Jira, Aha, Miro,
Confluence).
 Excellent project management, organisational, communication and interpersonal skills.
 A proactive demeanour with a strong interest in personal growth and continuous learning.