Home Lending Senior Product Associate

Our Home Lending Transformation team is looking for a Senior Product Associate to join our Chase MyHome business unit to support Key Stakeholder Engagement and other business management functions. Chase MyHome is a digital platform provided by JPMorganChase to help Chase customers with various aspects of homeownership, including calculating affordability, searching for homes, managing mortgages, and understanding market trends.  

As a Senior Product Associate on the Chase MyHome Product team, you will play a crucial role in supporting the product development process and contributing to business alignment around innovative solutions that address customer needs. In support of Key Stakeholder Engagement for our platform, you will collaborate with Product Team members and key business stakeholders in Home Lending to keep stakeholders informed on the status of key priorities within our book of work. Your work will directly contribute to the firm's success and help maintain our reputation for excellence.

Job Responsibilities 

• Partner with Chase MyHome Product Team members to publish a weekly Key Initiative Update (our Chase MyHome “Newsletter”) that highlights progress around topics of interest for a broad audience of Home Lending business stakeholders
• Support the creation and upkeep of various executive leadership presentations both for bespoke meetings and re-occurring forums
• Manage and/or support various Stakeholder Engagement meeting forums to keep our business stakeholders engaged on various key initiatives in flight 
• Support the Chase MyHome Product leadership team by tracking and updating our forward-looking book of work “roadmap”, including various presentation and formatting styles
• Apply critical thinking to identify and develop new ideas / innovations that will add value to the business and team, including but not limited to Key Stakeholder Engagement process improvements
• Manage other business management functions, which may include responsibilities such as upkeep of evergreen e-mail distribution lists, future meeting/calendar planning and attendee invites, Confluence pages, and other items

Required qualifications, capabilities, and skills,

• 3 plus years of work experience in a fast-paced corporate environment, ideally in the financial services industry
• Detail-oriented with ability to keep track of multiple due dates and effectively plan “right-to-left” leading up to key meeting and presentation dates
• Strong PowerPoint skills; prior Experience working on executive presentations and “telling the story”
• Strong writing skills, including brief narratives that capture updates on key initiatives
• Prior Experience with Agile product delivery
• Prior Experience working with JIRA, Align and Confluence workflow tools
• Proven ability to develop strong cross-functional working relationships within a collaborative team environment
• Ability to work under pressure with time constraints while responding to rapidly changing priorities
• Self-driven with ability to work independently with minimal supervision
• Bachelor’s degree

Preferred qualifications, capabilities, and skills, 

• Mortgage industry experience is a plus 

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

For many, owning a home is the ultimate dream and we’re here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.