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hackajob is partnering with The AA to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.
Location: Basingstoke (hybrid working, 3 office days per week)
Employment Type: Permanent, full-time
Additional Benefits: Annual Bonus
Think the AA is just about roadside assistance? Think again. For over a century, we've been evolving and adapting. Today, as the nation's leading motoring organisation, we offer a wide range of products and services to millions of customers. From roadside assistance to home and motor insurance, and the latest driving technologies, we have it all. As we continue to expand, diversify, and modernise, joining us as an IT Service Transition Analyst means you'll play a crucial role in our success and be part of this exciting motoring journey. Our Chief Operating Office (COO) are the backbone of The AA, providing both stability and structure to support growth and innovation. We are the drivers of change.
The AA has been evolving for over a century, offering products and services from roadside assistance to home and motor insurance.
The organisation provides the latest driving technologies and is focused on innovation and transformation.
The COO provides stability and structure to support growth and innovation.
Ensure new and changed IT services are transitioned into live operations smoothly, safely, and effectively.
Work closely with project teams, architects, and operational colleagues to assess service readiness, identify support needs, and ensure all acceptance criteria are met.
Support the Service Introduction Manager in managing service transitions across a £6m project portfolio.
Act as a quality gate for service readiness, ensuring all deliverables meet operational standards.
Collaborate with IT Project Managers, Architects, and BAU teams to ensure effective governance and execution.
Identify and mitigate risks, manage dependencies, and support continuous improvement through post-transition reviews.
Design and maintain service introduction processes and documentation.
Ensure compliance with ITIL best practices and internal policies.
Experience helping move IT services from project delivery into day-to-day operations.
Understanding of ITIL practices, including Incident, Change, Problem, and Transition Management.
Familiarity with the software development lifecycle (SDLC), including infrastructure, testing, and documentation.
Confidence working with both technical and non-technical stakeholders; collaborative approach.
Interest in service design and introduction, including support models, service validation, and process mapping (e.g., using Visio).
Exposure to tools such as ServiceNow and Jira.
Awareness of ways of working such as Agile, DevOps, or ITIL.
25 days annual leave plus bank holidays + holiday buying scheme.
Worksave pension scheme with up to 7% employer contribution.
Free AA breakdown membership from Day 1 plus 50% discount for family and friends.
Discounts on AA products including car and home insurance.
Employee discount scheme with access to car salary sacrifice, healthcare, shopping, holidays, and more.
Company-funded life assurance.
Learning and development opportunities to support career progression.
Dedicated Employee Assistance Programme and 24/7 remote GP service.
hackajob is partnering with The AA to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.