Provides day-to-day operational support for an on-premises Microsoft Skype for Business environment. This role is responsible for daily administration, break-fix operations, monitoring, and sustaining activities to ensure platform availability, performance, and reliability in a highly secure environment.
Core Responsibilities
- Perform daily operational management of on-premises Skype for Business infrastructure, including Front End pools, Edge services, mediation servers, and voice components.
- Execute break-fix troubleshooting for Skype for Business incidents, service interruptions, call quality issues, and user connectivity problems.
- Monitor platform health, service availability, and performance using approved monitoring tools.
- Support voice, conferencing, presence, and IM services, including PSTN integration where applicable.
- Manage routine administrative tasks such as patching, certificate lifecycle management, service restarts, and configuration maintenance.
- Support incident response, root cause analysis, and implementation of corrective and preventive actions.
- Work closely with Unified delivery leadership and customer operations teams to maintain continuity of service.
- Maintain operational documentation, runbooks, and standard operating procedures (SOPs).
- Ensure all operational activities align with supported Microsoft Skype for Business configurations and best practices.
- Support security, compliance, and operational requirements associated with highly cleared environments.
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