Engineering Director - Web | Phoenix

The U.S. Consumer Services and Enterprise Digital & Data Technology Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance.

AmericanExpress.com is a critical digital channel for customers to enroll in American Express products, take advantage of the benefits of membership, stay in touch with the company and self-service through a multitude of products and applications.

The experiences we provide through the MYCA Web application play a key differentiating role for increasing the customer satisfaction, deepening the customer engagement and grow the revenue for the company. Our mission is to be essential in our customers’ digital lives by providing value, convenience, and delight.

The Web Financial Technology team is looking for a strong, dynamic leader who can help shape our Technology and Product roadmap. You will be leading a global domain focusing on development responsibilities, which has direct impact on top customer journeys, company’s revenue generation and making a meaningful impact on digital customer experience.

If you have the talent and desire to develop innovative products and services at a rapid pace, work as part of a customer centric organization, serving our customers seamlessly across the globe through various channels, join our team!

Key Responsibilities

• Build strong teams with a focus on technology and develop a safe team space where every team member has a strong sense of belonging and is passionate to achieve collective team objectives.
• Build/Maintain strong, proactive relationships with our Amex Business, product, and Technology partners.
• Establish Strong Working Relationship with Product Owners and technical teams across various organization.
• Hire/Retain/ Mentor Engineers and promote strong engineering culture / Best practices.
• Conduct performance assessments/ provide feedback and establish a feedback loop with Engineering team.
• Be a compelling storyteller with experience communicating complex technical concepts and ideas to engineers and non- engineers alike.
• Demonstrated ability to adapt to new technologies and learn quickly.
• Accountable for driving roadmap and strategic direction within scope responsibilities.
• Ensure alignment of Architecture, strategies, tools/methods with software architects and developers.
• Ability to adapt solutions to meet the broader needs of the portfolio.
• Provide thought leadership around best practices and new/emerging concepts.
• Be a Change Agent and challenge status quo while helping to drive the necessary changes.

Qualifications

• + years of large scale software product engineering, technology delivery in a complex environment, with depth in user experience development.
• 5+ years of experience in building Web applications.
• University Degree in Computer Science, Computer Science Engineering, or related field or equivalent experience.
• Hands-on coding experience in the following technology environment - React, Redux, Flux, Angular, NodeJs, GraphQL, REST based APIs, Java, Couchbase, MongoDB, Akamai, Adobe Experience Manager, Adobe Analytics, Google Analytics, Google Cloud Platform, AWS.
• Significant active Engineering experience in a complex environment and/or comparable experience.
• Successful Engineering and deployment of large-scale web products in an agile product development environment.
• Ability to direct a team and negotiate and influence stakeholders within the team and externally in the broader organization.
• Ability to build long term relationships across the organization.
• DevOps knowledge for highly available IT infrastructure
• Excellent oral and written communication skills with a demonstrated ability to influence technical and non-technical audiences including those at the Executive leadership level.
• Demonstrated ability to adapt to new technologies and learn quickly.
• Demonstrated experience coaching, mentoring, and developing technical professionals.