Business Analyst Vice President

Join JPMorganChase Consumer and Community Banking Controls to build modern, scalable SharePoint and Microsoft 365 solutions that strengthen our control environment, automate reporting, and elevate collaboration across the business. In this role, you’ll partner with stakeholders to turn requirements into secure, data-driven dashboards and workflows—leveraging tools like Power Automate/Power Apps, HTML/JavaScript, and Alteryx to improve efficiency, reduce risk, and enhance the end-user experience.

Join JPMorganChase Consumer and Community Banking Controls to build modern, scalable SharePoint and Microsoft 365 solutions that strengthen our control environment, automate reporting, and elevate collaboration across the business. In this role, you’ll partner with stakeholders to turn requirements into secure, data-driven dashboards and workflows—leveraging tools like Power Automate/Power Apps, HTML/JavaScript, and Alteryx to improve efficiency, reduce risk, and enhance the end-user experience.

Consumer and Community Banking (CCB) is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.5 trillion and operations worldwide. Chase serves nearly half of America's households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,200 branches, 16,000 ATMs, mobile, online and by phone.

Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting. This position is required to analyze business needs, propose automated reporting solutions to save cost and minimize risk while complying with all of the established controls. Once an agreement is made on the solution to be implemented, you will design and build the solution and perform QC before implementing the solution. Duties may also include generation of regular and special reports and recommendation of changes in methods or procedures to increase efficiency and productivity.

This role is part of the Technology and Solutions team within CCB Controls, focusing on SharePoint Solutions. The position involves designing, developing, and maintaining SharePoint-based solutions to support control functions, drive process efficiency, and enhance collaboration. The role also leverages supplemental applications and skillsets (such as HTML, JavaScript, Alteryx, InfoPath, SharePoint Designer, Power Automate, and Power Apps) to build solutions, improve processes, and enhance user experiences.

Job responsibilities:

• Design, develop, and maintain advanced SharePoint sites, libraries, lists, workflows, and dashboards to support control processes and reporting needs.
• Integrate supplemental applications and tools (such as HTML, JavaScript, Alteryx, InfoPath, SharePoint Designer, Power Automate, and Power Apps) to build solutions and improve business processes.
• Partner with business stakeholders to gather requirements, deliver enhancements, and drive operational efficiency and user satisfaction.
• Implement document management and collaboration features, ensuring compliance with internal control standards and governance policies.
• Provide ongoing support, troubleshooting, and continuous improvement for SharePoint and integrated solutions.
• Develop and maintain comprehensive technical documentation to support solution maintenance and ongoing enhancements; conduct solution demos and walkthroughs for end users and requestors.
• Collaborate with technology teams to integrate SharePoint with other enterprise platforms and tools.
• Diagnose performance issues, analyze data, and develop creative recommendations to address business needs.

• Assure the integrity of data through extraction, transformation, processing, analysis, and reporting.

Required qualifications, capabilities, and skills: 

• Bachelor’s Degree in a relevant field such as accounting, finance, statistics, economics or information management.
• Experience in SharePoint development, including designing, developing, and deploying solutions at scale.
• Proficient in HTML, JavaScript, and other web technologies relevant to SharePoint customization.
• Strong understanding of Microsoft 365 software and SharePoint integration.
• Ability to work and resolve issues independently while sharing best practices and knowledge with colleagues.
• Strong written and verbal communication skills.
• Ability to understand business needs, diagnose performance issues, and develop recommendations and creative solutions through data analysis and critical thinking.
• Strong organizational, project management, and multi-tasking skills with the ability to set expectations, manage timelines, and deliver results.
• Detail-oriented, with initiative, good judgment, and resourcefulness.

Preferred qualifications, capabilities, and skills: 

• In-depth knowledge of consumer and banking data.
• Knowledge of Chase Control Management systems (CORE).
• Knowledge of and/or experience with SQL Databases (ex. Snowflake).

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.