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hackajob is partnering with OneAdvanced to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.
Role Introduction
Are you interested in starting a career within IT? We are looking for an Associate Technical Support Consultant to join our existing technical support team in our Willerby office. You'll be in a team supporting over 12,000 users, both in our own hosted and customers on-premise IT environments. This is a great opportunity to learn and build your career within a supportive and thriving SaaS business.
What You Will Do
As an Associate Technical Support consultant, you will be responsible for handling incoming support cases and emails, undertaking any relevant issue investigation ensuring all key information is accurately captured
Ensure an exceptional level of customer service and satisfaction is met at all customer touch points
Perform and undertake all aspects of technical support service (telephone calls, web incidents, voicemails, call backs, e-mails etc.) to accurately diagnose problems, remotely monitor, pre-empt faults and ensure the successful resolution of issues
Dealing with issues around MS Azure environments & cloud computing, desktops, servers, email accounts etc
What You Will Have
A willingness to learn and a strong desire to build a career in IT
You may have an educational background (e.g. Computer Science qualification or similar) or some work experience in the IT or Technology arena
Effective problem solving skills
Well-developed oral and written communication skills, with a passion for customer satisfaction
Well organised, with the ability to work proactively in a team in a busy environment
Experience with using Microsoft Windows Operating Systems
A positive approach to training and self-development
What We Do For You
Wellbeing focused – Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral
Annual Leave – 26 days of annual leave, plus public holidays and the ability to buy additional days
Employee Assistance Programme – Free advice, support, and confidential counselling available 24/7 through Care First
Endometriosis Friendly Employer - We are proud to confirm our commitment to developing an environment and culture that allows those with endometriosis to thrive in the workplace
Personal Growth - Regardless of where you are at in your career, we’re committed to enabling your growth personally and professionally
Development Programmes – From Future Managers to Leadership Training, our development programmes help you get where you need to go
Performance Bonus – Our Group-wide bonus scheme enables you to reap the rewards of your success
Financial wellbeing - We understand as well as your mental wellbeing, your financial wellbeing is really important
Pension Scheme – Our plan with Scottish Widows offers 5% matched contribution by the company
Income protection insurance – Providing you with support and assistance when you need it most
Recognition – Highlighting and rewarding the great work our people do
Performance & Talent – Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self
Making a Difference – we provide opportunities to help our people make a difference to the causes they care about
MatchIt! – Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
Volunteering Time – Our volunteering leave scheme allows you to use your time to help those who need it
Pennies from Heaven – donate the pennies from your pay check to help make a difference without lifting a finger
Who We Are
OneAdvanced is one UK's largest providers of business software and services serving 20,000+ global customers with an annual turnover of £330M+. We manage 1.5 million 111 calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is to power the world of work and, as you can see, our software underpins some of the UK's most critical sectors.
We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people.
hackajob is partnering with OneAdvanced to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.