Infrastructure Engineer III - Identity Access Management

You belong to the top echelon of talent in your field. At one of the world's most iconic financial institutions, where infrastructure is of paramount importance, you can play a pivotal role.

As an Infrastructure Engineer III at JPMorgan Chase within the Corporate Technology,

IAM IGA Operations,

you

utilize strong knowledge of software, applications, and technical processes within the infrastructure engineering discipline. Apply your

foundational knowledge of automation, scripting, and infrastructure processes to support and improve identity and access management platforms. You work alongside senior engineers to build automated solutions, analyze incident data, and drive operational efficiency across the IGA ecosystem.

• Build and maintain automation scripts and tooling (Python, PowerShell) to reduce manual operational work and recurring incident volume
• Analyze ServiceNow incident data to identify trending issues, recurring failures, and automation opportunities across IAM/IGA platforms
• Support monitoring and alerting infrastructure using Splunk and Grafana, including dashboard creation, alert tuning, and signal-to-noise optimization
• Develop and maintain automated remediation scripts for common incident patterns (service restarts, job failures, access request retries)
• Partner with application teams to troubleshoot and resolve incidents across MyAccess, Entitlement Manager, CertifyNow, and related IGA platforms
• Assist with CI/CD pipeline maintenance and deployment automation using Git/GitHub
• Contribute to operational runbooks, knowledge base articles, and incident response documentation
• Support database operations and reporting against SQL Server for operational analytics

• Participate in on-call rotation and incident response for IGA platform issues

Required qualifications, capabilities, and skills

• Formal training or 3+ years of experience in infrastructure engineering, site reliability, or platform operations
• Foundational knowledge of scripting in Python or PowerShell with ability to read, modify, and create automation scripts
• Familiarity with monitoring and observability tools (e.g., Splunk, Grafana, or similar)
• Exposure to incident management workflows and ITSM platforms (e.g., ServiceNow)
• Basic understanding of infrastructure concepts including networking, databases, and application deployment
• Willingness to learn identity and access management domain concepts
• Strong problem-solving skills and attention to detail

• Experience with SQL Server or relational database querying
• Familiarity with Git version control and CI/CD concepts
• Exposure to identity & access management (IAM), privileged access, or entitlement governance
• Experience analyzing data to identify patterns and trends (CSV/JSON processing, basic data analytics)
• Familiarity with REST APIs and web automation tools

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.