Here is how, through this exciting role, YOU will contribute to BMC's and your own success:• Provide expert technical support for DevX solutions, specifically COBOL debugging tools in TSO and CICS environments• Partner with developers and technical teams to troubleshoot, isolate, and resolve issues related to COBOL program execution, compiling, and debugging• Work across Windows and mainframe systems to install, configure, and recreate real-world customer scenarios, accelerating fix resolution and product quality• Act as a key enabler of a seamless developer experience by managing support requests and delivering timely, clear, and actionable guidance• Document all support activity with precision—from initial issue through resolution—helping grow our shared knowledge base and improve team efficiencyCollaborate with R&D and Product Management to escalate complex issues and contribute insights to improve DevX tools
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