Network Infrastructure Environment Professional

Working Style: 3 days a week in office, 2 days from home

Why this job matters

The Converged Core network is at the heart of BT and supports everything we do. The network underpins major infrastructure, such as the emergency services network and national air traffic services. It supports 70% of the UKs mobile network and 40% of the UK’s broadband network.

The Environment Professional is responsible for the effective upkeep and maintenance of the Environment & Models they are accountable for within Gemini.  The Environment Professional will be required to build relationships and work cross team to ensure physical model builds are provided and supported at an optimum level, whilst ensuring working standards and best practice are adhered to and maintained. Responsible for driving own technical development and supporting Gemini Evolution strategy and business goals.

What you’ll be doing

• In depth environment knowledge for new build GRT’s (CC, 21C/Ethernet, Voice, Global Reach, Connectivity)
• Ensures customers are kept informed throughout the lifecycle of any build work undertaken.
• Services new build GRT’s across allocated primary and secondary platforms with support from others when required.
• GRT SLA breach management – monitors and manages GRT queue to ensure customer satisfaction.
• Carries out all build work to the agreed standards outlined by GemEvo.
• Proficient in the use of tools and systems used to carry out new build GRT’s, including Velocity for commissioning network topologies and Blueprints for managing equipment inventory.
• Proposes and implements ways to improve environment build processes within Gemini Evolution.
• Accountable for new solutions and recommendations to facilitate Gemini lab consolidation program and new model planning.
• Responsible for providing support for all environmental alarms, seeing issues through to resolution and communicating updates and outcomes.
• Collates network and environment monitoring data to achieve rapid response to faults and identify trends.
• Ensures all scheduled maintenance routines on model equipment, e.g. filter cleaning/replacements are completed as per vendor specifications.
• Manages local stores items including spares and consumables and places Purchase Orders using Ariba/Candex when required.

What you'll need to succeed (Skills / Experience)

MANDATORY

• Engineering experience in Physical Network infrastructure labs /  Datacentre / model environments.
• Proven experience of working successfully as part of a team and as an individual.
• Experience of troubleshooting physical issues.
• Effective stakeholder management.

NICE TO HAVE

• Certified technical knowledge of IP networks and infrastructure.
• Understanding of IP Network Engineering infrastructure, technologies and protocols e.g. BGP, OSPF, NG-WDM
• Ability to coach and mentor others

Your benefits

• 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• Life Assurance Cover
• Exclusive colleague discounts on our latest and greatest BT broadband packages, BT TV with TNT Sports and NOW Entertainment
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled.  As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. 
 
Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband.  Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. 
 
While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come.  This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.  
 
Change on the scale we will all experience in the coming years is unprecedented.  BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.