Here is how, through this exciting role, YOU will contribute to BMC's and your own success:• Provide high-quality technical support for BMC mainframe solutions with a focus on z/OS IMS environments• Collaborate with customers and internal teams to troubleshoot issues, isolate root causes, and implement effective solutions or workarounds.• Install, configure, and test BMC IMS products, reproducing customer issues where possible to expedite fix resolution and QA verification• Document all technical interactions, troubleshooting steps, and resolutions in support systems, contributing to a robust knowledge base• Work closely with Product Management and R&D to escalate and resolve complex issues that require in-depth product knowledge• Review and provide input on technical documentation, ensuring accuracy and usability for customers and internal teams
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