Branch Manager at CoolSys

CoolSys solves the most complex challenges in refrigeration, air conditioning, heating, engineering, and energy management. With over 3,700 associates nationwide, we deliver tailored solutions to help businesses cut costs, improve equipment performance, and reduce emissions. 

Our services include HVAC and refrigeration equipment sourcing, installation, repair, maintenance, monitoring, and optimization. We also offer engineering design, energy resilience and consumption optimization, asset recycling, and seamless multi-site rollouts across states. 

Based in Southern California since 2007, CoolSys serves over 45,000 customer locations in industries like retail, food service, commercial, data centers, industrial, and pharmaceuticals. 

No wonder Newsweek named CoolSys one of America’s Greatest Workplaces! 

We understand that hiring great people is the foundation of everything we do. Our employee benefits packages include:  

• Competitive pay: **Negotiable based on experience**

• Benefits: Medical, Dental, Vision and Prescription coverage.  

• Paid vacation, holidays, and floating holiday.   

• 401(K) with Company match.  

• Company sponsored life insurance, as well as optional AD&D, short and long-term disability.  

• Tuition reimbursement.  

• Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more.  

• Pet Insurance.  

• Legal Plan, and ID Theft Protection. 

JOB SUMMARY

The Branch Manager leads the administrative team in supporting our HVAC and refrigeration technicians in the field. This manager works directly with service and install technicians, dispatch personnel, and other managers to ensure customer satisfaction while meeting departmental goals and objectives. Presenting themselves as a senior company representative, the Branch Manager often communicates directly with customers, vendors, and suppliers to ensure accurate communication of job or project status and requirements.    

ESSENTIAL DUTIES AND RESPONSIBILITIES

Project/Business Responsibilities

• Maintains communication with vendors and factory personnel concerning warranty issues, product recall notices, operational product problems, premature failures, and other issues.
• Monitors assigned service vehicles to ensure they are maintained and operated according to company policy and that an adequate inventory of parts and materials is maintained.
• Monitors goals and objectives to ensure departmental profitability.
• Reviews work orders and invoices for accuracy.
• Able to send out quotes to customers promptly.

People Responsibilities

• Interviews, screens, and evaluates Technicians to meet workload demands.
• Schedules HVAC technicians to meet service demands and customer expectations.
• Reviews Technician's work, techniques, and safety requirements to ensure quality meets established standards and recommends improving quality and productivity.
• Complies with all applicable health and safety regulations, policies, and established work practices. Ensures appropriate employee safety training and compliance is completed.
• Responsible for staff performance appraisals, reviews, and setting improvement goals per company requirements.
• Communicates regularly with dispatch to ensure personnel is scheduled properly by skill level, efficiency, and training requirements.
• Communicates daily with dispatch reporting on project information, estimated job completion time, labor hours, and parts or material used.
• Performs other duties as assigned.

Education / Training

• 5+ years of successful and recent HVAC and Refrigeration service experience.

Work Experience / Skills

• 3+ years of experience in Service Management is required.

• 2 years of technical training or an associate degree.

• Solid working knowledge of Word, Excel, and Outlook and the ability to learn new systems.

• Valid driver’s license.

• Strong business acumen and Working experience in managing and understanding profit margins, job costing, as well as other business-related metrics.

• Problem-solving and conflict-management skills.

• Detail-oriented and highly organized with the ability to handle multiple tasks and assignments.

• Ability to generate ideas and create processes to grow the service department.

• Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

• Ability to work well with management, executive leadership, support staff, and technicians.

• Ability and willingness to work a non-standard schedule: nights, weekends, and holidays, as necessary.

• Ability to understand and follow all company policies and procedures and all applicable State and Federal laws.

• Ability to use typical business tools including E-Mail, Word, Excel, etc.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The position sits onsite in Wilmington, NC.

Work Environment
This job operates in a clean, well-lit and climate-controlled professional office environment with minimal physical hazards and noise. This role routinely uses standard office equipment such as computers, phones, printers, etc.
Physical Demands
While performing the duties of this job, the employee is regularly required to stand, sit, walk, talk, hear, drive, and use hands and fingers. The employee is occasionally required to reach, stoop and kneel. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Today, there are 27 different companies that make up the CoolSys family of brands. Our valued employees are at the heart of our continued growth and success. We invite you to be part of that growth!  

Connect with us on Facebook and X.   

CoolSys is an EEO/AA Employer.  All qualified individuals - Including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics are encouraged to apply.    

Pre-employment background screening (criminal and MVR for driving positions) and drug testing are required for all positions. CoolSys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.