Associate UX Designer – Customer

Associate UX Designer – Customer  
We’re looking for a passionate and skilled Associate UX Designer who’s   
keen to strengthen our multidisciplinary team!  
As an Associate User Experience Artisan at the UK’s largest supermarket, you’ll help   
craft digital shopping experiences used by millions. You’ll work on new opportunities,   
contributing to the smart solutions that improve every stage of a customer’s   
shopping journey. You’ll get to know business objectives and user expectations,   
helping build design solutions that exceed both. And you’ll become an expert in   
testing, iterating and improving what you do and how you do it!  
Audiences don't get bigger or more diverse than this. We have 11 million active app   
users and over 1 million online grocery orders a week. So, this is an outstanding   
opportunity to work on some high-profile user journeys. You'll need a big appetite for   
learning everything human-centred design, customer research and data and   
analytics. Collaboration mixed with expertise and insight is the recipe for successful   
design. So, you’ll be working with some of the finest UX and UI designers,   
researchers, UX writers, service designers, data and analytics experts, product   
managers and developers.   
Our secret ingredient is our Digital Design System. So, it would be great if you   
already have experience using one!  
Here’s a taste of what you can expect.   
You’ll join a business that values your expertise, experience and insight. That   
nurtures your personal and career growth, with opportunities for every stage of your   
journey. You’ll be a crucial part of a dedicated team full of individuals from a diverse   
set of backgrounds who share your determination and passion. You'll enjoy a hybrid   
role that builds the perfect work/life balance, allowing you to be yourself both   
professionally and personally. And a benefits package that’s more than competitive.  
About the role As an Associate UX Designer at Tesco, you will:  
• Design for both large and small projects, redefining complicated experiences   
into simple and intuitive solutions.  
• Work with Product Managers to understand and define customer problems and   
to build testable hypotheses that improve the customer experience.  
• Get involved in all end-to-end UX process activities including discovery,   
running design sprints, sketching, wire-framing, low-fidelity prototyping, and   
service/customer mapping.  
• Champion human-centred design inside and outside of your team.  
• Work within and across agile squads to design, develop and improve the   
customer experience across our digital products.  
• Partner with UX researchers to help your team develop empathy for our   
customers, including those with a disability, and advocate for their needs,   
validating designs via A/B testing, un-moderated, usability testing and more.
• Use quantitative data and partner with the analytics team to help advise your   
work.  
• Work closely with collaborators from different areas like UI designers,   
researchers, engineers, UX writers, service designers, product managers, data   
analysts, and business partners to explore, develop, and deliver designs.  
• Help facilitate workshops, run appropriate conceptualisation and participatory   
design sessions.  
• Promote inclusive design practices and deliver accessible designs.  
• Deliver valuable, high-quality and consistent work using our Digital Design   
System and its standardised foundations, components, and patterns.  
• Help other fields understand the value design can bring to a project to build   
the best products.  
• Work with the Design Manager to cultivate a positive, supportive, and inclusive   
team culture.  
The get this role, you'll need:  
• An engaging portfolio demonstrating your experience designing across web,   
responsive and native apps.  
• Experience in design projects in a customer-facing commercial environment.  
• Passion for solving product problems while balancing all facets of a user   
experience, including strategy and research, information architecture,   
interaction design and accessibility.  
• An active interest in the end-to-end iterative design process including how to   
develop and use design research, journey mapping, wire-framing, prototyping,   
and user testing to achieve human-centred design solutions.  
• Experience of designing with accessibility in mind and meeting WCAG 2.1 level   
AA.  
• Experience collaborating closely with multiple fields, including product and   
engineering.  
• Ability to use latest versions of Figma, Sketch, Marvel, Miro, Axure or similar.  
• Some knowledge of how to use both quant and qual insight to advise decision
making.  
• Experience at carrying out or participating in customer research, including   
interviews, observation and usability testing.  
• Strong written and verbal communication skills, and the ability to present   
collaborators within the organisation.
• Previous experience in the retail sector is an advantage.