JOB DESCRIPTIONUnleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.
As a Senior Product Associate in the Self-Directed Investing business, you will be responsible for defining and delivering a differentiated experience for how clients interact with and understand their overall investment portfolio, so they can make informed investment decisions.Through the experiences you create and manage, you will have the opportunity to create client engagement, establish loyalty to our platform, and ultimately enable growth for the Self-Directed Investing business. The scope for the experiences that you will manage and deliver spans across web, mobile, notifications, and customer service via phone and digital channels. You will model and cultivate the team’s customer first orientation, lean agile mindset, and entrepreneurial spirit.
Job responsibilities- Collaborate with design, engineering, analytics, and marketing teams to discover, develop, and build product enhancements informed by customer insights and data
- Conduct discovery sessions to clarify and prioritize requirements
- Own and write detailed requirements that capture functional, design, analytics, and control/regulatory features
- Provide clear vision and scope documentation, workflows, detailed business requirements, use cases and other materials as needed to support UX design, development, and infrastructure
- Review and certify new experiences with QA, engineering, and design teams to ensure it meets expectations. Drive the prioritization and resolution of issues
- Facilitate decision-making to make smart trade-offs when appropriate
- Manage stakeholder communications to ensure business needs are met. Set and manage expectations through effective written and oral communication
Required qualifications, capabilities, and skills- 3+ years of experience or equivalent expertise in product management or a relevant domain area
- Familiarity with an array of financial instruments, investment products
- Experience authoring detailed business requirements, defining user stories, and leading execution, including bringing together cross-functional teams within an Agile development framework
- Proven ability to distill complex ideas into consumable and actionable materials
- Excellent presentation and communication skills
- Industry involvement - staying abreast of industry trends and issues
- Commitment and self-motivation suitable to a start-up team in a large organization
Preferred qualifications, capabilities, and skills - Experience in the self-directed brokerage or wealth management industry preferred
ABOUT US JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.
hackajob is partnering with JPMorganChase to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.
