Manager, Business Process Effectiveness

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. We’re hiring a Business Process Program Manager to lead cross-functional initiatives that improve how we work and deliver value. This Manager will use define and use data to find answers to complex problems then translate into executable programs. Working within tools to track KPIs, implement process changes and drive decisions, the ideal candidate is a curious, hands-on problem solver who loves to dig in, solve puzzles, and juggle multiple workstreams.

Job Summary

Job Description

Responsible for ensuring end user readiness to integrate and adopt new technology and supporting processes into daily operations. Conducts on-site process analysis and deployment support.

Core Responsibilities

• Implements deployment readiness program for regional rollouts, including communications, UAT and training support for call centers.
• Defines quality gates to ensure readiness is in line with deployment milestones.
• Develops and defines methods and procedures for end user to address deploying technology and operational process changes.
• Reviews and updates Training Strategy to meet team specific needs.
• Defines a training plan to ensure business continuity.
• Reviews, supports and documents testing strategy and updates to meet regional differences.
• Prepares and communicates routine statuses, delays, issues and accomplishments through formally tracked methods.
• Initiates metrics baseline and ongoing collection process. Escalates project issues and risks as appropriate.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Operations Processes; Process Changes; Key Performance Indicators (KPI); Taking Initiative

Salary:

Primary Location Pay Range: $111,255.60 - $166,883.40

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Certifications

Project Management Professional Certification (PMP) - Project Management Institute (PMI),Comcast Change Management Certification - Comcast*,Six Sigma - Master Black Belt - 6Sigma - 6Sigma

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years