Technical Program Manager II

Embrace the challenge of steering complex tech projects, fostering growth and technical excellence in a dynamic environment.

As a Technical Project Manager II in Consumer and Community Banking Connected Commerce, you will play a pivotal role in leading complex technology projects and programs that drive business goals and enhance the firm's technological capabilities. You will leverage your broad knowledge of technical principles and practices to develop innovative solutions, while effectively managing resources, budgets, and cross-functional teams. Your analytical reasoning and adaptability skills will enable you to navigate through ambiguity and embrace change. By fostering productive relationships with stakeholders and clients, you will contribute to the firm's overall growth and success. Your excellent communication skills and ability to influence others will be crucial in driving mutually beneficial outcomes and managing risks in line with the firm's policies and practices.

Job responsibilities

• Design, build, and maintain automated reporting solutions, interactive dashboards, and data transformation workflows that provide leadership and stakeholders with timely, accurate, and actionable insights.

• Participate in stakeholder management, fostering productive working relationships with cross-functional teams and clients to drive mutually beneficial outcomes
• Assist in risk management by making informed decisions in line with the firm's risk management practices and policies, ensuring project success and compliance 
• Perform data reconciliation and validation to ensure accuracy and completeness of reporting deliverables, identifying and resolving discrepancies before they reach stakeholders.
• Partner with software engineering and application development teams to coordinate delivery, define priorities, track progress, and ensure alignment between technical execution and business objectives.
• Communicate project status, reporting insights, and recommendations to diverse audiences, tailoring messaging and format appropriately.

• Evaluate and recommend tools, platforms, and technologies to improve efficiency and scalability of reporting and automation capabilities.

  Source data from various systems of record through database connections, APIs, file inputs, and other means, researching firm documentation and technical references to understand connectivity options and data structures.

• Identify and automate manual processes and tasks across the organization, reducing operational overhead and improving efficiency for partner teams.

Required qualifications, capabilities, and skills

• 2+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs
• Proven ability to utilize analytical reasoning and problem-solving techniques to break down objectives into manageable tasks
• Proficiency in Python for scripting, automation, and data analysis.
• Working knowledge of SQL, including the ability to write queries to extract, filter, and analyze data from relational databases.
• Demonstrated experience working with APIs, including consuming, integrating, and troubleshooting RESTful services.
• Advanced proficiency in Microsoft Excel, including formulas, pivot tables, and analyzing complex datasets.
• Strong attention to detail, with experience in data reconciliation, validation, and ensuring accuracy and completeness of reporting outputs.
• Exceptional communication skills, with the ability to tailor messaging for audiences ranging from technical teams to senior business leaders.
• Experience in resource optimization and/or resource planning
• Prior experience managing diverse sets of stakeholders, establishing productive working relationships with cross-functional teams, clients, and managing project governance 
• Self-directed learning mindset, comfortable using official documentation and technical references to acquire new skills and troubleshoot issues independently.

Preferred qualifications, capabilities, and skills

• Basic understanding of web technologies—including HTML, CSS, and JavaScript—and how they work together in web-based applications.
• Experience using low-code data transformation tools (e.g., Alteryx or similar platforms) to build efficient workflows.
• Experience designing and developing data visualizations that translate business questions into clear, actionable insights using Tableau or comparable tools (e.g., Power BI, QlikView).

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.