Network & Firewall Specialist

Job Details

Job title

Network & Firewall Specialist

Reports to

Chris White, Senior Manager

Team

Media Cloud, Cloud Services, Networks

Location

Ipswich/London

Job Dimensions

Building and supporting our Network & Firewall estate, in the MediaCloud platform which is part of Cloud Services

Hours

37.5

Direct Reports

0

Career Level

D

Why BT Group?

We have always been an organisation with purpose; we connect for good. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our heart, we’re a technology company with research and innovation in our bones, and a desire to be personal, simple, and brilliant for our customers - the values we live by. Creating an inclusive working environment where people from all backgrounds can succeed.

Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale, capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe, and secure, to delivering large scale innovative technology infrastructure like the creation of BT Sport.

Networks is the part of BT that designs, delivers, and maintains many of the connected services that the public buy from BT, EE, and Plusnet, including Broadband, TV, Landline, and Mobile products. We also serve large parts of the UK’s infrastructure including BT Wi-Fi, the Emergency Services Network, and BT Media & Broadcast. Working in Networks is extremely rewarding as you get to see your work in action in everyday life.

The Cloud Services team designs, builds and operates business critical platforms that underpin many of BT’s network services, management functions and trading / productivity systems.  In Cloud Services you’ll find people who enjoy exploring new technologies, developing new skills, using industry leading development techniques and architecting services and experiences that really matter to our customers. We work in agile teams where you’ll have a wide variety of work, can make the most of every challenge, and be passionate about high quality delivery.

In today’s fast changing, always on, digital world, our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before.  So, if you have the drive, optimism, and resilience to help propel us forward, we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things, and pursue new careers.  If that’s you, and what you’re looking for we’d love you to be part of our future.

Why this job matters

As the Network & Firewall Specialist, you will be responsible for the end to end design, operation and support of the Network and Firewall estate for the Media Cloud infrastructure. You will have autonomy for assisting in road maps and the technical direction of the platform, including new partners or technologies used. This platform supports our EE TV product as well as our Media & Broadcast customers (BBC, ITV, The Premier League, Freeview and many more). It’s critical to our business, so needs to be supported with high levels of availability and minimal outages. You will work closely with internal squads, all of which work in an agile fashion. An ideal candidate will also be willing to support the teams on-call commitments.

What you’ll be doing – your accountabilities

The skills you’ll need to succeed

·        Maintaining and administering Cisco networks, Check Point Firewalls & Management

·        Troubleshooting, diagnosing, and resolving hardware, software, and other network defects

·        Maintain integration with required monitoring tools to ensure operational observability

·        Perform network changes to the firewall estate in support of Agile Delivery programs and Delivery teams

·        Plan, Coordinate and implement Network security measures, enhancements and upgrades

·        To be able to design new or changes to our network and firewall estate

·        Maintain a strong security posture of our environments, keeping up to date with the latest security vulnerabilities

·        To be able to work in an agile way (SCRUM/Kanban)

·        Being an escalation point for 2^nd/3^rd line support tickets

·        Raise changes for maintenance work in SNOW and Remedy and coordinate changes and approval process.

·        Document new and existing processes to help share knowledge throughout the wider Core squad using wiki.

·        Work in an agile manner using JIRA of a DevOps mindset across the engineering teams

·        Works on continuous improvement opportunities to improve the team processes

·        Perform capacity management

·        Keeping up to date with the latest technologies and industry trends

·        Build good working relationships with our customers and suppliers, communication is key

·        Cisco Networking

·        Check Point Firewalls, including VSX and Maestro/Scalable Platforms

·        VMware NSX

·        ITIL framework knowledge and experience

·        Knowledge of agile ways of working (SCRUM/Kanban)

·        Experience in an operations environment

·        Technology Strategy

·        Automation experience

·        Cloud Computing

·        Growth Mindset

·        Fantastic communication skills

Leadership standards

Experience you’d be expected to have

This role encompasses all of BT’s leadership standards, with particular focus on:

·        Looking in:

o   Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty