Technical Delivery Advisor

Job Title: Technical Delivery Advisor

Job Type: Permanent

Salary: £35,635

Locations considered: Manchester and Birmingham

Exciting Opportunity for a Technical Delivery Advisor 

Why BT?

We’ve always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our heart we’re a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.

Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport.

Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So, if you have the drive, optimism and resilience to help propel us forward we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that’s you and what you’re looking for, we’d love you to be part of our future.

Why this role matters

The Manchester Mobile Centre (MMC) provides the latest technology Mobile Solutions for major mobile customers such as EE MBNL, Vodafone, and O2. MMC delivers end-to-end solutions for mobile operators on multi-million-pound contracts in the most cost-effective way, ensuring the Customer Delivery Date (CDD) is met on time, first time, and that customer service quality aligns with the voice of the customer.

You will work on mobile related products, manage and analyse large datasets, create functional dashboards, and present actionable insights to managers. The necessity for right-first-time delivery and delighting our customers is simply what we do.

What you’ll be doing

You’ll play a key role in supporting our Microwave and Mobile products by utilising your transmission knowledge and ability to analyse large datasets and transform them into meaningful insights. Using tools such as Power BI, and Excel, you’ll turn raw network and operational data into clear, actionable information that helps teams make informed, customer‑focused decisions.

You’ll confidently communicate complex technical and data‑driven insights in business‑friendly language to managers and customers.

In this role, you’ll support end‑to‑end data processes across Microwave instructions maintaining data integrity, resolving discrepancies, and ensuring analysis is accurate, reliable, and aligned with business objectives.

Working closely with colleagues and external partners, you’ll maintain smooth operational workflows across transmission and MW planning. You’ll use tools such as IQLink and SIAE/NEC planning/management platforms to monitor performance, support upgrades, and ensure network changes are fully understood and properly managed.

You’ll attend customer and delivery meetings, communicate professionally across multiple channels, and ensure actions are clearly captured, agreed, and delivered. You’ll also contribute to team goals, continuous improvement, and performance discussions sharing knowledge, adapting to change, and embracing a proactive, solution‑focused approach.

What skills you’ll need     

• Experience with Microwave (MW) planning and management tools (e.g., Iqlink, SIAE/NEC toolsets), including monitoring performance and supporting hardware/software upgrades
• Experience in analysing large datasets and creating high‑quality dashboards using Power BI.
• Advanced Excel skills and good working knowledge of Python or SQL to support data automation and reporting.
• Ability to communicate complex data insights in clear, business‑friendly language for managers and leadership.
• Understanding of telecom networks (4G/5G), and Mobile products, and basic transmission planning principles.
• Experience with Microwave (MW) planning and management tools (e.g., IQlink, SIAE/NEC toolsets), including monitoring performance and supporting hardware/software upgrades.
• Strong collaboration and stakeholder‑management skills, with the ability to work professionally with internal and external partners.
• A proactive, solution‑focused mindset, with the ability to adapt to change, share knowledge, and continuously develop skills.

Benefits:

• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• From January 2025, equal family leave:  receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more
• 22 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes

A Few Points To Note:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

Don’t Meet Every Single Requirement:

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.