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hackajob is partnering with Scale Computing to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.
Senior Technical Account Manager
Location: Austin, TX
Job Type: Full-time, hybrid
Department: Customer Success
Who we are:
Acumera is now Scale Computing! Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide.
Who we're looking for:
The Senior Technical Account Manager serves as a trusted technical advisor and strategic partner to Scale Computing’s customers, supporting them from post-implementation through long-term growth and optimization. In addition to managing complex customer environments, this role provides advanced technical guidance, influences best practices, and supports continuous improvement across customer engagements.
Senior TAMs are expected to operate with a high degree of autonomy, handle more complex and strategic accounts, and act as informal leaders within the Technical Account Management function—mentoring peers and partnering closely with cross-functional teams.
This position is based in Austin, TX, and requires on-site presence at our headquarters multiple days per week, as well as periodic travel throughout the year to attend client meetings.
Core Responsibilities:
Act as the primary technical point of contact for assigned Scale Computing customers, providing guidance on performance, reliability, and best practices across managed networking and edge infrastructure solutions.
Serve as a strategic partner to customers, aligning technical solutions with long-term business goals.
Lead complex client onboarding and post-implementation support, ensuring a seamless customer experience.
Facilitate customer meetings and conference calls to provide updates, address concerns, and align on technical and strategic objectives.
Perform advanced troubleshooting, root cause analysis, and system health checks; clearly communicate findings to customer and internal stakeholders.
Develop deep expertise in Scale Computing products and platforms, using dashboards and tools to guide customers through data-driven decision-making.
Collaborate closely with Sales, Support, Product, and Engineering teams to advocate for customer needs and drive successful outcomes.
Contribute to the continuous improvement of documentation, processes, and customer engagement models.
Proven experience successfully managing and delivering outcomes for enterprise or multi-site customers in a customer-facing technical role.
Strong technical foundation in networking and infrastructure technologies, including switches, firewalls, VPNs, server clusters, and distributed environments.
Demonstrated experience with Windows and Linux systems, VLANs, switch configuration, firewalls, and IPSec VPNs.
Excellent analytical, problem-solving, and communication skills.
Ability to manage multiple priorities while maintaining strong attention to detail.
Comfortable working cross-functionally with both technical and non-technical teams.
Preferred Qualifications:
Experience acting as a technical lead or mentor for other Technical Account Managers or support engineers.
Demonstrated ability to manage complex customer escalations and executive-level communications.
Experience contributing to or influencing post-sales strategy, customer engagement models, or process improvements.
Comfort partnering with Sales on renewals, expansions, or account planning.
Experience working in managed services, networking, or infrastructure-focused organizations.
Ability to translate technical challenges into clear business impact and recommendations.
Interest in or experience with informal leadership, coaching, or cross-team initiatives.
Education and Experience:
A minimum of a 2-year college degree or equivalent experience required.
4+ years of experience in a customer-facing technical role (networking, infrastructure, or related).
Perks of Scale Computing
Medical, Dental, Vision Insurance
401(k), FSA, HSA
Casual dress code
Fully stocked kitchen
Vibrant and Inclusive Workplace Atmosphere
Paid company holidays
Discretionary time off policy
Central Austin location with free parking
Flexible work environment and an opportunity to grow as we grow.
Scale Computing is an equal opportunity employer. The final candidates will be subject to a pre-employment background check.
hackajob is partnering with Scale Computing to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.