Technology Support III

JOB DESCRIPTION

Propel operational success with your expertise in technology support and a commitment to continuous improvement. 

As a Technology Support III team member within the Corporate Technology organization, you will be responsible for maintaining the stability, availability, and optimal performance of our production application systems. You will foster a culture of continuous improvement by proactively troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions across both internally and externally developed systems, ensuring a smooth and reliable user experience.

As a Technology Support III team member within COGT - DATA Products Team you will drive operational excellence by leveraging your technology support expertise and dedication to ongoing improvement.

Job responsibilities

• Analyze and troubleshoot production application flows to ensure reliable end-to-end service delivery.
• Participate in problem management to improve operational stability and availability.
• Escalate and communicate issues and solutions to business and technology stakeholders.
• Identify trends and assist in managing incidents, problems, and changes for technology systems and infrastructure.
• Execute small to medium projects independently, progressing to autonomous project delivery.
• Understand software engineering best practices and able to propose solutions for business problems. 
• Triage, diagnose, and resolve incidents, collaborating to address root causes.
• Eliminate repetitive tasks (“toil”) through system engineering or code updates.
• Implement and improve observability, monitoring, and alerting solutions for transparency and analysis.
• Participate in on-call rotation or after-hours support, maintaining documentation and collaborating effectively with teams.

Required Qualifications, Capabilities, and Skills

• 2+ years of experience (or equivalent expertise) troubleshooting, resolving, and maintaining IT services
• Role requires working in rotating shifts (Shift-1:  8 AM - 4PM and Shift-2: 12 PM - 8 PM) 
• Knowledge of applications or infrastructure in large-scale technology environments (on-premises or public cloud)
• Experience with Linux operating systems and application support
• Familiarity with scripting languages (Shell, Python, PowerShell)
• Experience with batch job scheduling tools (Control-M, Autosys, Cron) and common data transfer protocols (SFTP, HTTP,HTTPS, SMTP..) 
• Demonstrated knowledge of maintaining cloud-based infrastructure
• Proficient knowledge of observability and monitoring tools and techniques (e.g., Grafana, Dynatrace, Prometheus, Datadog, Splunk)
• Experience with ITIL framework processes, including Incident Management and Change Management
• Demonstrated knowledge of site reliability concepts, principles, and practices
• Experience with CI/CD tools (Jenkins, GitLab, Terraform)
   

Preferred Qualifications, Capabilities, and Skills

• Proficient knowledge of the financial services industry

ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.