Senior Product Associate

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

Join one of the world’s leading financial organizations and promote innovation in the Chase Conversational AI product area. This role focuses on developing a sophisticated Virtual Assistant to enhance customer experiences across various platforms. You'll need to quickly understand Chase's Conversational AI architecture and work with Natural Language and Machine Learning technologies. As a Senior Product Associate in the Chase Conversational AI product area, you will lead the delivery work of one or two scrum teams and give guidance and direction to the team on the product requirements, as well as collaborate and motivate the team. Strong communication, analytical skills, and a passion for digital innovation are essential. Lead scrum teams, collaborate with Product Managers, and ensure high-quality, efficient delivery of platform initiatives. The product person will partner closely with Product Managers to translate initiatives into epics and stories using agile methodologies and controls. They will collaborate across teams, functions, and disciplines to ensure continual progress and removal of impediments to deliver with a high degree of quality and efficiency. They also manage production defects and dependencies between Product Managers team as well as outside dependencies (DSTs).
 

• Independently manage large, complex delivery projects with an eye toward efficiency and overall process improvement.
• Work in close partnership with Product Manager to translate initiatives into epics, stories and tasks to define the roadmap and timelines.
• Develop concise user stories and process flows and maintain consistency and adherence to business readiness and controls.
• Actively looks to identify impediments early, resolve those impediments, and escalate when needed.
• Manage and tracking of DSTs outside the team as well as cross team/quad dependencies
  Lead a collaborative, dynamic planning process– prioritizing the work that needs to be done against the quarterly goals and capacity of the team.
• Attend daily scrum stand-ups and other agile ceremonies to help answer questions and remove impediments.
• Provides proactive visibility and effectively communicates delivery targets, commitments and progress.
• Creates a climate in which people want to do their best; motivates and empowers others by inviting input from each person and sharing ownership and visibility.
• Collaborate in building the Conversational AI platform for the Chase Digital Assistant product. The role collaborates with product owners both within and outside of the team, designers, engineering leads and analytics experts to develop a robust cloud based platform with the ability to federate the build out of conversational experiences across the enterprise.
   

• 6+ years of product management or relevant experience as well as record of individual technical achievement
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition

• Developing knowledge of data analytics and data literacy

• 6+ years of experience with agile product development and software delivery lifecycle.
• 6+ years of technical acumen as a product owner is desired.
• Proven experience with the Agile product delivery and supporting tools (i.e. JIRA, Confluence).
• Self-driven with ability to work independently and motivate a team, with minimal supervision.
   

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.