Application Support Analyst

About KX

Our mission is to accelerate data and AI-driven innovation with high-performance analytics solutions, enabling our customers to transform into AI-first enterprises. KX is trusted by the world's top investment banks & hedge funds, aerospace and defense, life and health sciences, semiconductor, telecommunications, and advanced manufacturing companies.

Time series and vector data analytics and management are at the heart of our products, independently benchmarked as the fastest on the market. They help our customers process data at unmatched speed and scale and empower LOB leaders, developers, data scientists, and data engineers to build high-performance data-driven applications and turbocharge their favorite analytics tools in the cloud, on-premises, or at the edge.

KX technology enables the discovery of richer, actionable insights for faster, better-informed decision-making, which drives competitive advantage and transformative growth for our customers. KX operates across North America, Europe, and Asia Pacific.

Role Overview:

We are looking for Application Support Analysts at various experience levels, from mid-level professionals to senior specialists. As part of the support team, you will play a key role in troubleshooting, maintaining, and optimizing KX’s real-time data analytics applications. You’ll collaborate with enterprise customers, internal engineering teams, and infrastructure specialists to resolve complex technical issues and enhance system performance.

Key Responsibilities:

• Provide technical support for KX applications, ensuring high availability and performance.
• Diagnose and troubleshoot software, infrastructure, and database-related issues.
• Monitor system health, logs, and performance metrics to identify potential problems.
• Work with development teams to escalate and resolve critical software defects.
• Assist in application deployments, upgrades, and configuration changes.
• Document troubleshooting steps, solutions, and best practices.
• Develop automation scripts and tools to improve support efficiency (for senior-level candidates).
• Mentor junior analysts and contribute to team knowledge-sharing initiatives (for senior-level candidates).
• On-call and weekend work will be required to support critical incidents, system maintenance, or client needs outside regular business hours.

Required Skills & Experience:

We welcome applications from candidates with varying levels of experience. Depending on your background, your role will be scoped accordingly.

For Mid-Level Candidates:

• 2+ years of experience in application support, IT operations, or technical support.
• Good troubleshooting skills in Linux/Unix environments.
• Experience with databases (SQL, kdb+/q, or time-series databases).
• Strong communication and problem-solving skills.

For Senior Candidates:

• 5+ years of experience in a similar role, supporting high-performance applications.
• Expertise in Linux/Unix system administration, distributed systems, and networking.
• Strong experience in SQL, kdb+/q, or other time-series databases.
• Hands-on knowledge of performance tuning, automation (Python, Shell, etc.), and monitoring tools.
• Ability to lead incident resolution, perform root cause analysis, and mentor junior team members.

Preferred Qualifications (for all levels):

• Experience in financial trading systems, IoT applications, or real-time analytics.
• Familiarity with observability tools (Splunk, Prometheus, Grafana, ELK stack).
• Experience with cloud platforms, DevOps practices, and CI/CD pipelines.
• ITIL certification or experience working in an ITIL-based support environment.

Location & Workplace Type:

This position takes on a hybrid working model, based in Dublin, Ireland

Why Choose KX?

• Data Driven: We lead with instinct and follow with fact.
• Naturally Curious: We lean in, listen, and learn fast.
• All In: We take ownership, take on challenges, and give it our all.

Benefits:

• Competitive Salary
• Individually tailored training and skills development
• Private healthcare package and Employee Assistance Program
• Enhanced maternity and paternity package
• Wellness Days and Volunteer Days