Implementation Specialist

Job Title:

Implementation Specialist

Job Category:

Deployment

Department/Group:

Deployment

Reports to:

Team Manager

Location:

Home Workers

Level:

3

Position Type:

FTC/Full

Date:

December 2023

About Us

About this job

 To install, upgrade, configure, troubleshoot and support Emis software applications, tools and interfaces working with internal colleagues and customer representatives both remotely and on site as required. This work will often involve data migration and synchronization working with very sensitive data.

The role involves a degree of autonomous working according to priorities assigned by the Technical Services Manager. This work will be in the context of a 20+ person Solution Delivery department where varying technologies are employed. Much of the work will be in co-ordination with staff from other departments such as support, product specialists and Project Managers as well as customer staff.

To manage and work within a project team to complete tasks as detailed within the project plan. To develop and maintain relationships with end users and to be the main point of contact for users during the implementation phase of a project.

The role (What you will DO and the IMPACT you will have)         

• Installation, upgrade and configuration according to published work instructions and standards of EMIS Health applications, tools and interfaces.
• Setup & testing of EMIS Health software products, tools, interfaces and supporting applications
• Manage, define and deliver the local customization of the software (within project scope)
• Ownership of the implementation of the end-to-end project lifecycle.
• To support customers and EMIS Health colleagues in UAT, installation and issue resolution during the project life cycle
• To act as the primary technical lead and authority during a project life cycle
• To develop significant expertise in EMIS health applications, tools and interfaces so as to better comprehend customer issues and therefore assess, test and implement solutions.
• To participate in internal testing and process improvement workshops.

Knowledge, Skills and Experience (What you will KNOW or LEARN)

§  The ability to understand and troubleshoot SQL scripts. Informix experience would be preferable

§  Be able to write SQL scripts to perform data migration/validation.

§  Minimum of 24 months experience in the HPUX & Linux Based environments.

§  Can demonstrate an understanding of network based interfacing with a focus on;

-        Interface communication types (tcp/ip)

-        HL7 and its standards

§  An understanding of HPUX & Linux Operating systems, security and architecture that make them up with a particular focus on;

-        Security

-        Resilience and disaster recovery architecture

-        Shell scripting

§  Strong personal organizational, documentation, stakeholder management and communications skills

§  The ability to understand complex technical requirements and relay these to less technical teams

§  Can demonstrate problem solving techniques

§  Able to work confidently and effectively on site and as part of a project team

§  Issue ownership and prioritisation, in line with company procedures

Behaviors (How you will ACT)

§  Customer focussed

§  Uses initiative

§  Can work to tight deadlines

§  Can prioritise work efficiently

§  Can knowledge transfer effectively

§  Can make informed decisions under pressure

We are developing a Growth Mindset culture across our organization.