Recoveries Strategy Manager

About EE

We’re EE. We are the biggest mobile and broadband operator in the UK and we have a relationship in every second household in the country. But we’re for everyone, on any network – serving up new tech, new services, and heaps of inspiration for every aspect of your connected life.

We’ve been awarded the UK’s best network for the last 10 years. It’s central to our vision – to be the most personal customer-focused technology company in the UK.

That means earning a place on customers’ home screens by offering them more than ever before, whether that’s helping their home run smarter with EE Home, levelling up their play with EE Game, helping them work on their terms with EE Work, or even unleashing their kids’ learning with EE Learn. 

We’re also part of BT Group, which we’re even bigger than you might think. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. 

We think we’ve got something special here. We want everyone to feel proud about working at EE – and feel excited about where we’re going and what we’re going to do. Want to join in? 

Why this job matters

The Credit Risk LifecycleTeam, are responsible for managing credit risk across all CFU’s but sitting within Consumer Finance. Credit Risk is made up of teams that specialise in different elements of the customer lifecycle and this role is principally concerned with Recoveries Strategy & Policy which means responsibility across Consumer and Business inc. international.

Key elements of the role include:

To optimise risk in line with business goals.

To ensure simple,  highly effective strategies which can be delivered by In House operations and external partners.

Design Recoveries Policies that manage risk and can be consistently delivered by Collections Operations.

Ensure Customer journey is considered in all risk lead interactions

Constantly challenge & evolve Recoveries Strategy to deliver market leading performance

Maximise commercial recovery of debt with third parties either through Debt Collection Agencies or debt sale

Transform and improve key processes

Introduce and be able to evidence end to end controls and their effectiveness

What you’ll be doing - your responsibilities

• Accountable for delivering and shaping Recoveries Strategy across CFUs to enable the achievement of the Credit Risk goals
• Accountable for ensuring accurate Short term forecasting models are developed and maintained to ensure ability to plan to meet Credit Risk targets.
• Responsible for identifying, getting buy in and delivering initiatives to achieve Bad Debt & Compulsory Churn targets
• Own and set Recoveries Policy to be delivered by Implementation team and consistently executed by Collections operations.
• Lead a team of Credit Risk specialists to achieve Credit Risk targets
• Manage external relationships with several suppliers delivering Recoveries for BT/EE
• Develop & maintain highly effective relationships with key strategic stakeholders up to director level
• Build and deliver against challenging financial targets
• Ownership of debt recovery through to end of life legal and debt sale processes

The skills and experience you’ll need

• Story-telling with data: strong skills in building the case for change, drawing on data and analytical techniques where appropriate, and communicating this to business audiences
• Business acumen: Knowledgeable in business strategy and the drivers of organisational performance, including people drivers of performance and financial literacy (e.g. business KPIs, business cases)
• Supplier Management: Ability to develop and maintain highly effective relationships with a small number of external Debt Collections agencies and debt purchasers to ensure results for BT support Credit Risk targets.
• Experience in Credit Risk within a high volume consumer environment
• Experience in designing and evaluating highly effective Recoveries  strategies.
• Experience in maintaining commercial relationships with external partners.

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’ 

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development. 

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.