Personalization Product Manager - Vice President

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients. Lead AI‑powered personalization in Personalization & Customer Insights on the Data & ML Platform, driving agentic AI assistants and human‑readable customer summaries powered by LLMs across mobile, web, contact center, branch, and marketing channels for both customers and bankers—partnering closely with Product, Data Scientists, and ML Engineers to deliver measurable impact.

As a Personalization Product Manager - Vice President in Personalization & Customer Insights Team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. Unleash your expertise in product strategy, development, and people leadership as the Personalization Product Manager — Vice President within Personalization & Customer Insights on the Data & ML Platform. You will set the vision and lead delivery for agentic AI solutions and human‑readable summaries of customer information—powered by LLMs—that make banking simple, human, and personal for both customers and associates. Grounded in user research and product analytics, you will translate insights into clear roadmaps and outcomes that scale across mobile, web, contact center, branch, and marketing channels.

In this role, you will lead product managers and cross‑functional teams, partnering with Data Scientists and ML Engineers throughout the model development lifecycle to design, build, and iterate on AI‑driven automation. You will steward API‑first capabilities on AWS, define requirements and user stories, and ensure delivery to time, cost, and quality targets from discovery through launch and continuous optimization. Collaborating closely with design, technology, and line‑of‑business partners, you will convert complex data into concise, human‑readable summaries and intelligent experiences that empower bankers to serve customers better and help customers understand their financial information at a glance. Your leadership will drive responsible, customer‑centric innovation that delivers tangible value at scale.

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Proven product management leadership delivering AI-powered products to production in customer-facing environments, with close collaboration with Data Scientists and ML Engineers across the model development lifecycle
• Proficient knowledge of the product development life cycle, including discovery, requirements definition, and backlog management (epics, user stories, refinement, PBR, JIRA)
• Demonstrated experience defining and shipping agentic, AI-driven assistants and automation, including LLM-powered human‑readable summarization of customer information
• Strong data literacy and the ability to use user research, journey mapping, and product metrics to inform strategy and drive outcomes to time, cost, and quality targets
• Excellent people leadership: mentoring product managers, leading cross‑functional teams, and influencing partners across Product, Design, Technology, and Lines of Business
• Structured, strategic thinker and an effective communicator with excellent written, presentation, and stakeholder management skills
• Experience stewarding API‑first capabilities on AWS with modern service integrations, and partnering across channels (mobile, web, contact center, branch, marketing)

• Demonstrated prior experience working in a highly matrixed, complex organization
• Hands‑on experience with AI/ML and LLMs in production workflows (e.g., assistants, summarization), including partnering on prompt design, model evaluation, and iteration
• BS or MS in Engineering, Data Science, or a comparable field of study
• Strong knowledge of current digital banking trends and customer experience patterns
• Experience with digital marketing relevant to personalization

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.